Information Technology Specialist

Northwest Mississippi Regional Medical Center; Clarksdale (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Professional development

Job summary

Northwest Mississippi Regional Medical Center in Mississippi seeks an Information Technology Specialist to provide hands-on support for hospital systems, networks, and clinical applications, ensuring HIPAA-compliant security and reliable operations.

You will work with staff, leadership, and vendors, participate in after-hours on-call, and help maintain EHR systems such as MEDHOST, Athena, Cerner, or Epic while advancing healthcare technology.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field required.
• Bachelor's degree preferred.
• Minimum of 2–4 years of IT support experience, preferably in a healthcare or hospital setting.
• Working knowledge of Windows Server, Microsoft 365, LAN/WAN networking, and system-security practices.
• Experience supporting EHR or clinical systems such as MEDHOST, Athena, Cerner, Epic, or comparable systems preferred.

Responsibilities

• Provide daily technical support for hospital staff, including troubleshooting hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, servers, and mobile devices.
• Monitor and maintain system performance, connectivity, and data backups.
• Respond promptly to IT help desk tickets and provide user education when needed.
• Assist with Active Directory, user accounts, access controls, and permissions.
• Support hospital systems including Electronic Health Records (EHR), radiology systems, and other clinical applications.
• Work with the IT Manager to implement security measures, software updates, and patches to support HIPAA compliance.
• Assist in maintaining inventory of IT hardware, software licenses, and related documentation.
• Provide technical support for telehealth systems, virtual meetings, and communication platforms.
• Collaborate with vendors and consultants for specialized support and new technology deployment.
• Participate in the after-hours on-call rotation for IT emergencies and maintenance.
• Maintain confidentiality and comply with hospital policies related to patient information and data security.
• Perform other duties as assigned.

Skills

Troubleshooting

Customer service

Technical support

Education

Associate degree in IT/CS

Bachelor's degree preferred

Tools

Windows Server

Microsoft 365

LAN/WAN networking

MEDHOST

Athena

Cerner

Epic

Job description

Are you a dependable, solutions-focused IT professional who enjoys troubleshooting technology and supporting others? Northwest Mississippi Regional Medical Center (NWMRMC) is seeking a knowledgeable and service-orientedInformation Technology (IT) Specialistto join our Information Technology team.

In this role, you will provide technical support and maintenance for computer systems, networks, applications, hardware, software, and telecommunications across the hospital and affiliated clinics. You will work closely with employees, leadership, vendors, and clinical teams to resolve technical issues, maintain system performance, support healthcare applications, and help ensure the security and reliability of critical technology systems.

Description

Are you a dependable, solutions-focused IT professional who enjoys troubleshooting technology and supporting others? Northwest Mississippi Regional Medical Center (NWMRMC) is seeking a knowledgeable and service-orientedInformation Technology (IT) Specialistto join our Information Technology team.

In this role, you will provide technical support and maintenance for computer systems, networks, applications, hardware, software, and telecommunications across the hospital and affiliated clinics. You will work closely with employees, leadership, vendors, and clinical teams to resolve technical issues, maintain system performance, support healthcare applications, and help ensure the security and reliability of critical technology systems.

About Us

At Northwest Mississippi Regional Medical Center, we are committed to providing high-quality, sustainable healthcare to the citizens of Northwest Mississippi. We believe every team member plays an important role in supporting our patients, providers, employees, and communities.

Why Join Us?

• Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives.
• Professional Growth: Opportunities for training, development, and continued advancement in healthcare technology.
• Collaborative Environment: Work closely with clinical, administrative, and technical professionals throughout the organization.
• Meaningful Impact: Help maintain the technology systems that support safe, efficient patient care and hospital operations.

Essential Duties and Responsibilities

• Provide daily technical support for hospital staff, including troubleshooting hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, servers, and mobile devices.
• Monitor and maintain system performance, connectivity, and data backups.
• Respond promptly to IT help desk tickets and provide user education when needed.
• Assist with Active Directory, user accounts, access controls, and permissions.
• Support hospital systems including Electronic Health Records (EHR), radiology systems, and other clinical applications.
• Work with the IT Manager to implement security measures, software updates, and patches to support HIPAA compliance.
• Assist in maintaining inventory of IT hardware, software licenses, and related documentation.
• Provide technical support for telehealth systems, virtual meetings, and communication platforms.
• Collaborate with vendors and consultants for specialized support and new technology deployment.
• Participate in the after-hours on-call rotation for IT emergencies and maintenance.
• Maintain confidentiality and comply with hospital policies related to patient information and data security.
• Perform other duties as assigned.

Education and Work Experience Requirements

• Associate degree in Information Technology, Computer Science, or a related field required.
• Bachelor’s degree preferred.
• Minimum of 2–4 years of IT support experience, preferably in a healthcare or hospital setting.
• Working knowledge of Windows Server, Microsoft 365, LAN/WAN networking, and system-security practices.
• Experience supporting EHR or clinical systems such as MEDHOST, Athena, Cerner, Epic, or comparable systems preferred.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certification
• Cisco certification, including CCNA or comparable credential

What We Offer

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Company-paid basic life and AD&D insurance
• Company-paid long-term disability insurance
• Retirement plan options
• Generous paid time off (PTO)
• Supportive and collaborative work environment
• Opportunities for professional development and continued technical growth
• The opportunity to support healthcare technology that directly impacts employees, providers, and patients

Be a Part of Something Bigger!

At NWMRMC, technology is essential to virtually every aspect of patient care and hospital operations. As an Information Technology Specialist, you will help ensure our employees have secure, reliable access to the systems and technology they need to serve our patients and communities.

If you are an IT professional who enjoys solving problems, supporting users, working with healthcare technology, and keeping critical systems running efficiently, we encourage you to apply.

Take the next step in your career and join the Northwest Mississippi Regional Medical Center team today!

Northwest Mississippi Regional Medical Center (NWMRMC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law.