EPIC Clinical Analyst, ITS Clinical Systems Operations

North Mississippi Health Services, Inc.

Tupelo (MS)

On-site

USD 85,000 - 110,000

Full time

12 days ago

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Benefits offered by this job

Medical Benefits

Tuition Assistance

Relocation Assistance

Employee Discount Program

Wellness Programs

Job summary

North Mississippi Health Services in Tupelo, MS is seeking an EPIC Clinical Analyst for ITS Clinical Systems Operations. You will serve as the Epic enterprise and clinical system specialist and administrator, designing templates and order sets, planning module implementations, and leading project management to support clinical workflows.

Responsibilities include testing upgrades, coordinating deployments, and collaborating with clinical leaders to align system improvements with patient care

Qualifications

Associate's Degree in CS, math, analytics, informatics, or MIS is required.
Bachelor's Degree preferred.
2+ years in technical support and design of EHR/clinical systems.

Responsibilities

Serve as Epic administrator and system specialist across clinical modules.
Design, build, maintain Epic templates and order sets; govern configurations.
Lead testing for Epic releases and manage production deployments.
Provide on‑call support for 24/7 clinical applications; ensure uptime.

Skills

Microsoft Office

Verbal & written communication

Problem solving

Multitasking

Education

Associate's Degree Computer Science, Math, Analytics, Informatics, or MIS

Bachelor's Degree

Tools

Epic Applications

Epic Templates & Orders

Job description

EPIC Clinical Analyst, ITS Clinical Systems Operations

Job ID: 000GFF

Full Time - Day

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY The EPIC Analyst at North Mississippi Health Services is responsible for serving as the EPIC Enterprise and clinical system specialist and overall administrator of system functionality including creation of templates and order sets, provision of recommendations on system and functionality improvements, planning for new module implementation, leading related project management, and supporting system configuration and issue resolution. This role collaborates with the appropriate Clinical Manager and Clinical Director to strategically plan clinical system development and coordinates team members and trainers in identifying and addressing system and user needs to achieve optimal system effectiveness and use.

JOB FUNCTIONS

Serves as the highest level Epic application specialist and primary system administrator, providing expert level support across Epic applications and clinical operations.
Designs, builds, maintains, and governs Epic templates, order sets, provider preferences, and system configurations across all Epic clinical modules and other assigned applications.
Maintains expert knowledge of Epic application integration and understands downstream impacts to clinical workflows, operational processes, reporting, and regulatory requirements.
Monitors Epic release updates and functionality enhancements, proactively testing system upgrades and leveraging resources to continuously advance system knowledge and optimize application performance.
Leads testing efforts for new Epic releases and system enhancements, applying advanced expertise to ensure upgrades are stable, functional, and meet organizational needs.
Tests all system changes in non production environments and collaborates with leadership and peers to promote controlled deployment to production using established change management and governance processes.
Ensures system downtime procedures are current, communicated, and aligned with organizational emergency operations and patient safety standards.
Collaborates with clinical leaders, IT teams, and external vendors to plan and execute installations, upgrades, interfaces, and system enhancements in alignment with clinical priorities.
Supports planning and implementation of major Epic modules by assessing configuration requirements, defining workflows, coordinating resources, developing project plans, and assigning project tasks.
Provides leadership through training, mentoring, and supporting new Epic analysts, promoting best practices and consistent configuration standards.
Delivers system configuration, project development, workflow design, optimization initiatives, change management support, and complex issue resolution related to clinical applications.
Participates in and leads meetings related to system operations, project planning, issue resolution, change coordination, and stakeholder communications.
Achieves and maintains required Epic certification(s) and maintains working knowledge of related Epic applications to support cross functional initiatives.
Completes assigned project tasks within defined timelines and according to priorities established by management and application leadership.
Acts as a champion for assigned projects, providing ongoing support for implementations, optimizations, enhancements, and system upgrades.
Provides on call support for clinical applications, supporting a 24/7 operational environment and ensuring timely resolution of critical system issues.

QUALIFICATIONS

Education

Associate's Degree Computer Science, Math, Analytics, Informatics, or Management Information Systems. Required
Bachelor's Degree . Preferred

Licenses and Certifications

Work Experience

1-3 years. A minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems. Required

Knowledge Skills and Abilities

Independently assumes responsibility for efficient flow of work without direct supervision, exercising outstanding judgment, decision-making abilities, and interpersonal skills
Exhibits proficiency in the use of Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Teams
Excellent organizational and communication (verbal and written) skills; required
Excellent interpersonal skills; required
Multi-tasking, critical thinking, and problem-solving skills; required
ITIL exposure or experience; preferred
Working knowledge of Healthcare Information Systems; preferred
Exhibits outstanding poise in a fast-paced business environment
Provides advice and assistance to departments requiring business processes and capabilities of Human Resources and/or Payroll, Financial/Billing, or Financials and Supply Chain Systems
Defines, designs and implements business processes, workflow, reports and queries necessary for proper operations of all Business Operations Systems
Must have extensive contact with: Business Operations Staff, Management, vendors, consultants, other NMHS/NMMC Staff members
Must have excellent written and verbal communication skills
Must reflect a positive, caring attitude toward patients, staff and the public we serve
Must project a good image of Management Information Services

Physical Demands

Standing. Occasionally
Walking. Occasionally
Sitting. Frequently
Lifting/Carrying. Occasionally 35 lbs
Pushing/Pulling. Rarely
Climbing. Occasionally
Reaching/Over Head Work. Occasionally
Grasping. Frequently
Speaking. Frequently
Hearing. Constantly
Repetitive Motions. Frequently
Eye/Hand/Foot Coordinations. Occasionally

Benefits A****vailable

Continuing Education
403B Retirement Plan with Employer Match Contributions
Pet, Identity Theft and Legal Services Insurance
Wellness Programs and Incentives
Employee Assistance Program
Medical Benefits
License+ Certification Reimbursement
Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
Employee Discount Program
Other:
Early Access to Earned Wages
Tuition Assistance
Relocation Assistance
Paid Time Away
Special Employee Rates at NMMC Wellness Centers