Information Technology Specialist

Pacific Cataract & Laser Institute

Chehalis (WA)

On-site

USD 37,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Profit Sharing

401(k) Plan with generous 50% company

Section 125 Flexible Spending Account

Medical/Vision/Dental

Paid Holidays

Personal Time Off

Group Life Insurance Policy

Voluntary Term Life Insurance

LifeBalance Employee AssistanceProgram

Bereavement Leave

Free refractive surgery

Job summary

Pacific Cataract & Laser Institute in Chehalis, WA seeks an IT Support Technician to assist doctors and staff by maintaining computer systems and networks. You will provide Level 1 support, manage the help desk, and help ensure a smooth patient experience through reliable technology.

This full-time role requires travel to branches as needed, strong Windows expertise, good communication, and the ability to work in a team within a fast-paced clinical environment.

Qualifications

High school diploma or GED required.
Two years of computer support experience preferred.
Certifications such as A+, Network+, MCP beneficial.
MCSA certification preferred.
Associate degree in computer science or related field preferred.

Responsibilities

Provide Level 1 IT support to staff.
Maintain IT ticketing system and knowledge base.
Develop knowledge of key systems used across PCLI facilities.
Configure and install new hardware or software for network and medical equipment; travel to branches.
Assist with day-to-day management of computer systems.
Travel REQUIRED; up to a week at a time in company vehicles and aircraft.

Skills

Windows Desktop OS

Independent learner

Written/verbal communication

Organizational skills

Team player

Customer service orientation

Education

High School Diploma or GED

Two years of computer support experience

A+, Network+, MCP certifications

MCSA certification preferred

Associate degree in computer science or related field preferred

Job description

Job Details

Job Location: CORP - Chehalis, WA 98532

Salary Range: $26.70 - $27.97 Hourly

Objective

In a positive and cheerful manner, support our doctors and clinical staff to provide an outstanding patient experience. This is accomplished by assisting in the smooth operation of PCLI’s computers and computer network in support of the various departments of PCLI. Computer problems frustrate everyone and your calm, cheerful voice will help lower the stress in a very stressful situation.

Reports to

IT Director

Status

Full Time (40 hours per week)

Schedule

Our normal office hours are Monday-Thursday 8:00 a.m. to 5:00 p.m.

Friday 8:00 a.m. to 1:00 p.m.

*Schedule may vary – We provide support and maintenance on systems that requires work outside the normal office hours.

Responsibilities

Provide Level 1 technical support services to the staff of PCLI in a manner compatible with both the smooth flow of patient services and the timely processing practice information for end-user problems and questions reported to the IT Help Desk.
Maintain the IT Department ticketing system and knowledge database containing problems and resolutions.
Develop and maintain a working knowledge of key systems and programs used in all PCLI facilities, the purpose they serve, and their importance in company functions.
Configure and install new computer hardware or software for use with the corporate network and computer medical equipment. Install and maintain new communications or audio/visual equipment. This may include travel to any PCLI branch.
Assist with the day-to-day management of the computer systems including maintenance of computers, printers, and other IT Department responsible equipment.
Other duties as required by the IT Director.
Travel REQUIRED (can be up to a week at a time) with transportation in company vehicles and aircraft.

Skills Required

Proficient in Microsoft Windows Desktop Operating systems
Ability to learn independently from manuals and/or experimentation
Excellent written and verbal communication
Excellent organizational skills
Pleasant, cooperative, caring attitude
The ability to work with a team to set and achieve common goals

Education/Experience

Any combination of education and experience providing the required skill and knowledge for successful performance of the responsibilities. Typical qualifications would be equivalent to: