Information Technology Site Support Technician (H)

SSM Health; Janesville (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options

Upfront Tuition Coverage

Job summary

SSM Health St. Mary’s Hospital - Janesville seeks an Information Technology Site Support Technician to provide on-site technical support for end users.

The role focuses on maintaining computer and network hardware, supporting supported applications, and assisting with telecommunication systems to ensure smooth daily operations. As part of a team delivering a white-glove customer experience, you will log incidents in the ticketing system, perform minor hardware/software configurations, and

Qualifications

• High School diploma or GED (or 10 years of work experience) required.
• At least 1 year of customer service experience.
• Willingness to perform physical requirements as listed.

Responsibilities

• Provide on-site IT support for end users and participate in project activities.
• Install, repair, modify, maintain applications, OS, hardware, printers and peripherals.
• Log issues in the service ticketing system and document resolutions.
• Perform other duties as assigned.

Skills

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

It’s more than a career, it’s a calling.

WI-SSM Health St. Mary’s Hospital - Janesville

Worker Type:

Regular

Job Highlights:

SSM Health is seeking an Information Technology Site Support Technician to provide on-site technical support and troubleshooting for end users. If you’re passionate about technology, problem-solving, and delivering a white-glove customer experience, we’d love to connect.

Job Summary:

Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities.
• Responsible for facility IS duties, minor hardware/software configuration and repairs.
• Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals.
• Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc.
• Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year customer service experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

9300070099 Facilities Management - SMHMC

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage :we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.