Director, Information Technology Operations

SSM Health; St. Louis (MO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

SSM Health in the United States is seeking a capable IT Operations leader to manage and direct technology services for the organization and its Affiliates. The role emphasizes governance, standardization, and effective IT delivery across multiple sites.

You will supervise IT managers, guide application and technology use, and ensure alignment with strategic goals while managing the department budget and stakeholder communications across divisions.

Qualifications

• Bachelor’s degree in Management Information, Business Administration or related field.
• Seven years’ experience, with five years’ in leadership.

Responsibilities

• Leads IT operations implementations, standardizations, optimization and support with IT teams.
• Directly supervises Information Technology managers.
• Provides guidance on application and technology utilization to ensure standards are maintained.
• Communicates with stakeholders on capabilities, status updates and issue resolution.
• Recruits, hires, evaluates, develops and terminates IT staff as needed.
• Manages the department budget with forecasting and control.
• Promotes widespread adoption of business applications and technology.
• Shares IT operations knowledge across entities.

Education

Bachelor’s degree in Management Information, Business Administration or related field

Seven years’ experience, with five years’ in leadership

Job description

It's more than a career, it's a calling.
MO-SSM Health Mission Hill

Worker Type:

Regular

Job Highlights:

• Named 150 Top Places to Work in Healthcare 2025 - Becker's Healthcare
• Named One of the World’s Happiest Workplace 2025 – WorkL
• Named One of America's Best In-State Employers 2025 - Forbes
• Named One of America's Greatest Workplaces for Women 2025 – Newsweek
• Named One of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.
Please note that this is a hybrid role that can be based in St. Louis, MO, Madison, WI or Oklahoma City, OK.

Job Summary:

The position will be responsible for the Information Technology (IT) Operations and Affiliates. The position will have responsibility for managing and directing the various aspects of these technologies and services and the regional resources associated with supporting them. This will include IT Management, PC/LAN Telecommunications (including PBX and Voice-over IP (Cisco and Skype for Business), Applications, Nurse Call, Security Technology, Application Development and other technologies and services as needed to support the organization and its Affiliates operations.

Job Responsibilities and Requirements:

Primary Responsibilities

• Leads the business applications, technology & information technology (IT) operations implementations, standardizations, optimization and support together with the IT department, management, and operations Leadership.
• Directly supervises Information Technology managers.
• Provides guidance and direction regarding business application and technology utilization to ensure that standards are in place and are maintained as standards and provides recommendations to IT governance.
• Provides exceptional communication with all the stakeholders regarding applications and technology to include application and technology capabilities, project status updates, application issues/resolution in order to manage expectations on all requirements and deliverables.
• Recruits, hires, evaluates, develops, and as necessary terminates employees holding positions within the IT Operations team.
• Manage the department budget with appropriate forecasting, planning and control activities.
• Is highly responsive to colleague needs, including training, to assure wide‑spread acceptance and use of the business applications and technology.
• Facilitates cross entity sharing of IT operations knowledge and best practices.
• Performs other duties as assigned

Education

• Bachelor’s degree in Management Information, Business Administration or related field

Experience

• Seven years’ experience, with five years’ in leadership

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

9601000099 Platform Innovation Arch Eng and Ops

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.