Information Technology & Operations Specialist

The Marlin Alliance, Inc.; San Diego (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Marlin Alliance, Inc. seeks an Information Technology & Operations Specialist to provide onsite administrative, operational, ACTR, IT, and facilities support in San Diego, CA.

The role supports daily operations, onboarding, account support, and contract administration, while assisting with mission-critical digital transformation and analytics projects for Navy clients. Hybrid location at NAVWAR with US citizenship and active Secret clearance requirements.

Qualifications

• 2+ years of experience in administrative, operations support, customer service, office management, IT support, or a related field.
• U.S. citizenship.
• Ability to obtain and maintain a Secret Department clearance.

Responsibilities

• Administrative & Operational Support (40%): provide direct administrative and operational support to the Business Finance and Operations Directorate and Front Office; coordinate meetings, calendars, agendas, briefing materials, meeting minutes, and action item tracking; support internal events and training; maintain personnel trackers and office records; assist with internal correspondence and information requests; support VIP and protocol activities; assist with onboarding and CAC coordination.
• ACTR & Facilities Support (60%): provide ACTR support and contract administration assistance; track contract actions and deliverables; maintain ACTR files and correspondence; coordinate with stakeholders for inputs and timely responses; prepare summaries and status updates; provide Tier 1 IT and admin support; assist with account management and PKI-related tasks; setup and sustain video conferencing and comms systems; conduct SIPR/NIPR checks; maintain IT asset accountability and inventory reconciliation; submit and coordinate facility service requests; assist with property disposition and DRMO runs.

Job description

Information Technology & Operations Specialist

Information Technology & Operations Specialist

The Marlin Alliance, Inc. is seekinga talented and experienced Information Technology & Operations Specialist to provide onsite administrative, operational, Assistant Contract Technical Representative (ACTR), IT, and facilities support in San Diego, California. This position supports the Business Finance and Operations Directorate and Front Office through coordination of daily operations, administrative actions, onboarding, account support, facilities requests, asset accountability, and classified and unclassified communications support. The position also provides ACTR-related support through tracking actions, maintaining records, and assisting with contract administration processes. The ideal candidate is organized, proactive, technically capable, and able to support mission requirements in a dynamic environment.

Established in 2002, The Marlin Alliance is seeking to hire highly skilled individuals to support mission critical projects within the Navy. We are looking for motivated individuals to lead and support digital transformation, data science and analytics, and automation projects for variety of Navy clients. Individuals must be able to function in a fast-paced work environment and able to adapt quickly to rapidly changing requirements and technologies. Using your comprehensive knowledge of various technologies, you will design, develop, and implement solutions to support Navy mission owners in their digital transformation journey.

Location:

• Hybrid - NAVWAR

Citizenship and Clearance requirements:

• US Citizenship is required
• Active Secret clearance required

Primary Duties and Responsibilities:

The responsibilities of the Operations Specialist include, but are not limited to, the following:

Administrative & Operational Support (40%):

• Provide direct administrative and operational support to the Business Finance and Operations Directorate and Front Office.
• Coordinate meetings, calendars, agendas, briefing materials, meeting minutes, and action item tracking.
• Support internal events, All Hands, training events, and other command functions, including setup, execution, and post-event recovery.
• Maintain personnel trackers, recurring reports, office records, and administrative documentation to support leadership visibility and continuity.
• Assist with drafting, routing, and staffing internal correspondence, taskers, and information requests.
• Support distinguished visitor and protocol activities, including scheduling, reception, transportation coordination, and visit execution.
• Support onboarding and in-processing activities, including CAC coordination, badge access support, account setup coordination, and PKI certificate publishing to Outlook.

ACTR & Facilities Support (60%):

• Provide ACTR support in accordance with organizational processes and assigned contract administration responsibilities.
• Track contract actions, deliverables, suspense dates, status updates, and supporting documentation.
• Maintain ACTR files, correspondence, trackers, and records to support oversight, audit readiness, and continuity.
• Coordinate with internal stakeholders to collect inputs, monitor task completion, and support timely responses to contract and program requirements.
• Assist with preparing summaries, status updates, meeting notes, and documentation in support of program execution and leadership review.
• Provide Tier 1 support for routine IT and administrative issues and coordinate escalation when needed.
• Assist with account management, access support, and other user administration tasks for classified and unclassified environments, as assigned.
• Support Trusted Agent and PKI-related administrative processes, as applicable to the position.
• Assist with setup, troubleshooting, and sustainment of secure and unclassified video teleconferencing and communications systems.
• Conduct recurring checks of designated SIPR and NIPR workstations to support system updates, software maintenance, and operational readiness.
• Maintain accountability for IT assets and assist with reconciliation of physical inventory against system records.
• Submit, track, and coordinate facility service requests, including technician escort support and user notifications.
• Assist with property disposition actions and DRMO runs as required.

Education & Experience:

• 2 or more years of experience in administrative, operations support, customer service, office management, IT support, or a related field.
• U.S. citizenship.
• Ability to obtain and maintain a Secret Department