Information Technology Operations Manager

HR Nerd; Portland (OR); Hybrid; USD 80,000 - 120,000; Full time

Job summary

HR Nerd is seeking a Technology & Operations Manager for our remote-first post-production team, overseeing operational processes and the technical infrastructure that support our creative teams.

Based in Portland, OR, this role values someone who challenges the status quo, drives efficiency across workflows, and aligns IT strategy with business priorities. It offers hybrid in-office work and the chance to lead a growing team in a dynamic, collaborative environment.

Qualifications

• Proven experience in operations management and/or IT management within a production or creative services environment.
• Fluency with Adobe Premiere Pro, After Effects, DaVinci Resolve, and Airtable.
• Strong network administration and IT troubleshooting fundamentals.
• Experience implementing IT security protocols, including access control and safeguarding of assets.
• Ability to translate leadership direction into operational systems and processes.
• Experience managing direct reports or readiness to grow into people-management.
• Based in Portland, OR, with hybrid in-office work eligibility.
• Experience supporting or administering post-production pipelines is preferred.
• Familiarity with remote/hybrid team operations.

Responsibilities

• Process Management: Design, document, and maintain operational processes across the studio.
• IT Strategy: Set direction for infrastructure, tools, and systems aligned with priorities.
• Identify and Evaluate New Technologies: Research, pilot, and recommend tools to improve workflows.
• Translate directives into tactical implementation plans.
• Leadership, Management, and Accountability (LMA): oversee standards and accountability.
• Develop and Maintain Technical Infrastructure: ensure reliability, security, and performance.
• Oversee IT Security and Protocol: establish security protocols; manage access/permissions.
• Troubleshoot Technical Issues: primary point of resolution for hardware/software/network issues.

Skills

Operations management

IT management

Post-production

Airtable

Premiere Pro

After Effects

DaVinci Resolve

Network admin

IT security

Leadership

People management

Hybrid work

Post-production pipelines

Remote teamwork

Tools

Adobe Premiere Pro

Adobe After Effects

DaVinci Resolve

Airtable

Job description

Our client, a remote-first post-production company specializing in commercials and branded content, is seeking a Technology & Operations Manager. In this role, you will play a key part in managing the operational processes and technical infrastructure that support the organization and its creative teams. The ideal candidate will bring a strong blend of operations and IT expertise, along with an understanding of the post-production environment and the ability to identify opportunities for improvement.

This role is well suited for someone who is comfortable challenging the status quo, advocating for thoughtful change, and finding ways to make processes and technology more efficient and effective. Rather than accepting “this is how it’s always been done,” you’ll bring a fresh perspective and a continuous-improvement mindset to help strengthen workflows, systems, and the overall post-production operation.

WHAT YOU’LL DO

• Process Management: Design, document, and maintain operational processes across the studio; identify inefficiencies and drive standardization.
• IT Strategy: Set the direction for the company's technical infrastructure, tools, and systems in alignment with business priorities.
• Identify and Evaluate New Technologies: Research, pilot, and recommend new tools and platforms to improve workflows.
• Translate and Integrate Directive to Tactical Implementation: Convert leadership direction into operational and technical execution plans.
• Leadership, Management, and Accountability (LMA): Provide oversight and hold self and others accountable to operational standards.
• Develop and Maintain Technical Infrastructure: Ensure the reliability, security, and performance of the company's network and technical systems.
• Oversee IT Security and Protocol: Establish, document, and enforce security protocols; manage user access and permissions.
• Troubleshoot Technical Issues: Serve as the primary point of resolution for hardware, software, and network issues.

WHAT YOU’LL BRING

• Proven experience in operations management and/or IT management within a production or creative services environment.
• Working fluency in Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, and Airtable.
• Strong network administration and IT troubleshooting fundamentals.
• Experience implementing IT security protocols, including access control and safeguarding of assets.
• Ability to translate leadership direction into operational systems and processes.
• Experience managing direct reports or readiness to grow into a people-management capacity.
• Based in Portland, OR, and available for hybrid in-office work.
• Experience supporting or administering post-production pipelines, is preferred
• Experience working across two related but distinct brands or business units would be helpful in this role.
• Familiarity with remote/hybrid team operations.

HOW YOU’LL MAKE AN IMPACT

• Establish a clear and consistent archiving process.
• Monitor and manage project lifecycles effectively.
• Become the organization’s Airtable subject-matter expert.
• Implement a standardized onboarding and offboarding process.
• Identify opportunities to improve workflows, systems, and operational efficiency.

WHAT WE BRING

• Remote-First Work Environment: Work with a talented team in a flexible, remote-first setting.
• Creative & Collaborative Culture: Join a team that values thoughtful collaboration, open communication, and shared success.
• Trust & Accountability: Work in an environment built on mutual respect, trust, and accountability.
• Meaningful Work: Contribute to high-quality commercial and branded content with a team passionate about storytelling and creative excellence.
• Talented Team: Collaborate with experienced professionals who are experts in their craft, proactive, and committed to delivering exceptional work.

Physical Demands:

This position is primarily performed in an office or remote office environment and involves typical sedentary work, including sitting, standing, walking, computer use, and other routine office activities. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Equal Opportunity Employer:

HR Nerd is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and make employment decisions based on qualifications, merit, and business needs.