IT COORDINATOR

Little Dot Studios Americas; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health stipend & wellness

Counseling sessions

401K retirement fund

Medical, dental & vision insurance

Learning & Development Program

Flex time off

Long summer weekends

Job summary

Little Dot Studios Americas is seeking an IT Coordinator to lead end-user support across a hybrid environment. You will configure devices, manage accounts, and own the user experience from onboarding to offboarding.

The role requires strong troubleshooting, familiarity with media tools, and collaboration with global IT teams. You will work with FreshService and Asana for tickets and projects, and support Mac, Windows, iOS devices, Google Workspace, and conferencing equipment.

Qualifications

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment
• Recent experience in an IT support role (media or tech)
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP)
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud
• Familiarity with ticketing and project management services: FreshService and Asana
• Experience with macOS, Windows, iOS, and Google Workspace
• Experience with Google Meet and Neat conference room equipment
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users
• Able to build rapport with end users and communicate effectively in diverse settings
• Able to work independently and in a team
• Resourceful and adaptable to change

Responsibilities

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems
• Configure and build end-user devices (MacBooks, PCs, etc.) for deployment at scale
• Carry out day-to-day maintenance, administration, and support on end-user accounts and devices
• Assist with Media Ingest, Asset Optimization, and Server Management
• Own the end-user experience from onboarding to offboarding
• Provide organization-wide, white-glove support
• Inventory Management for hardware and software
• Update IT knowledge base and end-user documentation
• Collaborate with UK Tech Ops on system updates and cybersecurity best practices

Skills

ITIL Foundations

End-user support

Cross-platform support

Google Workspace

Hybrid environment

Tools

FreshService

Asana

Iru (Kandji)

ManageEngine

Neat devices

Job description

IT COORDINATOR

We Realize Potential inYourStory

We are a multi-platform production company, social media agency, and digital media networkwho are currently on a quest to find an IT Coordinator to join our IT team - Is this your next opportunity?

The IT Coordinator will be at the frontline of innovation for our global team. This isn't just logging tickets - it's delivering world-class tech support in a high-octane media business. Whether you’re troubleshooting in person or resolving complex requests virtually, you’ll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still.

PERKS OF THE JOB

• Stay healthy with a monthly health & wellness stipend and free access to counseling sessions
• Enjoy regular Happy Hours, treats and events with your team
• Plan ahead with a 401K retirement fund
• Support your family with medical, dental & vision insurance
• Invest in your growth both personally & professionally with our Learning & Development Program
• Take flex time off for vacations, family time, or mental health days
• Enjoy long summer weekends by working half days on Friday

HOW YOU WILL SPEND YOUR TIME

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC’s, and more.
• Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
• Assist with Media Ingest, Asset Optimization, and Server Management.
• Own the end-user experience from onboarding to offboarding.
• Provide ORG-wide, white-glove support.
• Inventory Management - ensuring inventory (both hardware and software) is kept up to date.
• Contribute to our growing IT knowledge base by updating both department and end-user documentation.
• Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.

WHAT YOU NEED TO SUCCEED

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.
• Recent experience working in an IT support role (preferably in media or tech).
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.
• Familiarity with ticketing and project management services: FreshService and Asana.
• Experience with macOS, Windows, iOS, and Google Workspace.
• Experience with Google Meet and Neat conference room equipment.
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.
• Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.
• Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
• Enjoys working hard in a fast‑paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.
• Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
• Uses time effectively and makes informed judgements on what to prioritize.
• Able to work effectively independently and as part of a team.
• Being resourceful - deal with ambiguity and use what’s at hand to overcome obstacles.

Candidates must have unrestricted work authorization to work in the United States.

USE OF AI IN APPLICATIONS

Please keep it human; we want to get to know you - your thinking, and your originality. Whilst generative AI tools can be helpful for text refinement, we require your application to jobs at Little Dot Studios to be in your own voice and words. AI cannot be used to generate your responses and any applications appearing to be entirely AI-generated will not be progressed.

LITTLE DOT, BIG IMPACT

We’re probably the biggest studio you didn’t know was fueling your favorite content. We’ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realized). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.

WE ARE COMMITTED

Little Dot Studios is committed to a policy of Equal Employment Opportunity and does not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, pregnancy, age over 40, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, registered domestic partner status or any other basis prohibited by applicable law. Applicants with disabilities may be entitled to reasonable accommodation. Please inform LDS if you need assistance to complete any forms or to otherwise participate in the application process. LDS will consider for employment qualified applicants with a criminal history consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Not accepting submissions from search firms or recruiters.

Learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.