Information Technology Operations Manager

Flatrock Manor; Flint (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Flatrock Manor is seeking an IT Operations Manager to own and evolve our technology ecosystem in Michigan. You will lead IT operations, optimize Microsoft 365 (Outlook, Teams, SharePoint, Entra ID), and drive reliability, security, and growth across the organization.

You will mentor IT staff, manage vendor relationships, own the IT budget, enforce policies, and communicate IT initiatives to executives, fostering a service-first culture while ensuring regulatory compliance.

Qualifications

• Bachelor's degree in IT or related field or equivalent hands-on experience.
• 5+ years in IT operations or systems administration.
• 2+ years in a leadership or senior-level role.
• Python coding and Power BI experience required.
• Strong Microsoft 365 administration and security expertise.
• Proven vendor management and IT project leadership.
• Solid cybersecurity best practices knowledge.
• Excellent problem-solving and decision-making skills.
• Clear communication with technical and non-technical audiences.

Responsibilities

• Lead and evolve IT operations and roadmap for the organization.
• Oversee and optimize Microsoft 365 environment (Outlook, Teams, SharePoint, Entra ID).
• Mentor IT staff and build a scalable team.
• Develop and enforce IT policies, procedures, and security standards.
• Champion cybersecurity best practices (MFA, endpoint protection, monitoring).
• Manage vendor relationships (internet, telecom, software providers).
• Oversee onboarding/offboarding and access management processes.
• Monitor system performance, ensuring uptime, reliability, and efficiency.
• Own the IT budget, forecasting and cost optimization.
• Lead technology projects and continuous system improvements.
• Ensure regulatory and organizational compliance.
• Maintain documentation of systems and processes.
• Act as escalation point for complex technical issues.
• Communicate IT initiatives and performance to executives.
• Foster a positive, service-first IT culture.

Skills

Python coding

Power BI

Leadership experience

Clear communication

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

SharePoint

Entra ID

Teams

Outlook

Power BI

Job description

Are you a strategic thinker who also loves rolling up your sleeves? Do you thrive at the intersection of leadership, technology, and problem-solving? We’re looking for an IT Operations Manager who can take ownership of our technology ecosystem, strengthen our infrastructure, and guide our organization into the future.

This is more than an IT role—it’s a leadership position where your decisions directly influence performance, security, and growth.

Company Description

Flatrock provides compassionate adult foster care for individuals with intellectual and developmental disabilities across Michigan. Our licensed homes offer 24/7 support, comprehensive behavioral health services, and tailored therapy and wellness programs. Residents thrive in safe, inclusive environments with upscale amenities, engaging daily activities, and opportunities for growth and connection.

Role Description

• Lead and evolve the organization’s IT operations and roadmap
• Oversee and optimize our Microsoft 365 environment (Outlook, Teams, SharePoint, Entra ID)
• Manage and mentor IT staff, building a strong, scalable team
• Develop and enforce IT policies, procedures, and security standards
• Champion cybersecurity best practices (MFA, endpoint protection, monitoring)
• Manage vendor relationships (internet, telecom, software providers)
• Oversee onboarding/offboarding and access management processes
• Monitor system performance, ensuring uptime, reliability, and efficiency
• Own the IT budget, forecasting, and cost optimization efforts
• Lead technology projects and continuous system improvements
• Ensure compliance with regulatory and organizational requirements
• Maintain clear documentation of systems and processes
• Act as escalation point for complex technical issues
• Communicate IT initiatives and performance to executive leadership
• Foster a positive, service-first IT culture across the organization

Qualifications

• Bachelor’s degree in IT or related field (or equivalent hands-on experience)
• 5+ years of experience in IT operations or systems administration
• 2+ years in a leadership or senior-level role
• Python Coding and Power BI experience, required
• Strong expertise in Microsoft 365 administration and security
• Proven experience managing vendors and leading IT projects
• Solid understanding of modern cybersecurity best practices
• Excellent problem-solving and decision-making skills
• Ability to communicate clearly with both technical and non-technical audiences