Information Technology Operations Lead

PrepMD; Braintree (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

PrepMD, a premier cardiac healthcare solutions company, seeks an IT Operations and Support professional in the United States to manage daily IT operations, oversee Apple hardware lifecycle, onboard employees, and automate onboarding workflows with HR.

The role also owns security and compliance, manages KnowBe4 training, keeps devices updated, and reports progress to leadership. Requires 4+ years in IT and proficiency with macOS, JamF, JumpCloud, and Google Workspace.

Qualifications

• 4+ years in IT support, systems administration, or a similar operations role.
• Experience owning IT for an organization and collaborating with stakeholders.
• Familiarity with SOC 2, HIPAA, or ISO compliance and audit trails.

Responsibilities

• Manage daily IT operations, including prompt remediation of technical support tickets and maintenance of an audit trail.
• Oversee the full lifecycle of Apple hardware: procurement, setup, shipping for new hires, and repairs/returns via AppleCare.
• Provide technology onboarding and ongoing education for employees.
• Coordinate with HR to automate onboarding and offboarding workflows for repeatable processes.
• Manage company software and resource provisioning via JumpCloud and MDM platforms.
• Organize system maintenance and MacOS upgrades to ensure uptime.
• Maintain the corporate office WiFi network under CTO direction.
• Provide bi-weekly progress updates to leadership.

Skills

IT operations

Self-starter

Stakeholder communication

Compliance mindset

Tools

JamF

JumpCloud

Google Workspace

MDM

Job description

PrepMD is the premier cardiac healthcare solutions company, providing training, staffing, remote servicing, and software solutions to device clinics across the United States. PrepMD's strongest asset is its extraordinary people. As a fast-growing company, we place a high value on creating a collaborative environment that shares goals and celebrates accomplishments. We are passionate about impacting the lives of patients and their caregivers.

About the Role

IT Operations and Support

• Manage daily IT operations, including prompt remediation of technical support tickets and maintenance of a clear audit trail.
• Oversee the full lifecycle of Apple hardware: procurement, setup, shipping for new hires, and managing repairs/returns via AppleCare.
• Provide technology onboarding and ongoing education for employees.
• Coordinate with HR to automate onboarding and offboarding workflows so lifecycle events are repeatable and self-evidencing.
• Manage company software and resource provisioning via JumpCloud and MDM platforms.
• Organize system maintenance and MacOS upgrades to ensure optimal performance and uptime.
• Maintain the corporate office WiFi network under the direction of the CTO.
• Provide bi-weekly progress updates to leadership stakeholders.

Security & Compliance Ownership

• Own the operational controls required for compliance (SOC 2 & any future certifications), ensuring that recurring tasks such as access reviews, hardware inventory tracking, and security audit trail maintenance are completed on schedule and that all necessary evidence is documented.
• Manage the KnowBe4 security awareness program, including scheduling employee training, conducting simulated phishing campaigns, and ensuring ongoing cybersecurity education.
• Ensure all laptops and end-user devices remain updated with the latest OS and security patches.
• Ensure ongoing adherence to established internal security policies and controls.
• Protect the confidentiality of employee records and handle all sensitive data in accordance with company policy.

Qualifications

• Experience: 4+ years of experience in IT support, systems administration, or a similar operations role, with at least one year serving as the primary owner of IT for an organization. Must be a self-starter who thrives independently while maintaining proactive communication with stakeholders.
• Technical Proficiency: Demonstrated experience managing Apple hardware (macOS), MDM platforms (e.g., JamF), and Google Workspace administration, with JumpCloud experience preferred.
• Compliance Mindset: Comfort working in regulated environments (SOC 2, HIPAA, or ISO); experience maintaining audit trails, tracking hardware inventory, and documenting processes.
• Communication: Excellent interpersonal skills with a service-oriented mindset; ability to translate technical concepts for non-technical staff.
• Organization: High attention to detail, especially regarding record-keeping and compliance documentation.

Pay range and compensation package

Compensation: $85k - $115k, commensurate with experience.

Equal Opportunity Statement

PrepMD is committed to diversity and inclusivity in the workplace.