Information Technology Operations Analyst

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading cruise line company in Miami is seeking an Analyst to optimize IT operations and manage procurement processes. This role involves collaborating with cross-functional teams, analyzing workflows, and ensuring operational efficiency. The ideal candidate will have a Bachelor's Degree and 1-2 years of relevant experience, preferably in the cruise industry, along with strong analytical and communication skills. Competitive compensation and benefits offered.

Qualifications

• 1-2 years of experience as an Analyst with a focus on IT operations, procurement, financial management, or process optimization.
• Experience with cruise line industry preferred.

Responsibilities

• Gather and document business requirements for IT operations initiatives.
• Analyze operational workflows and asset management strategies.
• Support implementation of operational improvements.
• Liaise between IT operations teams and business stakeholders.
• Coordinate with vendors and finance teams for procurement.

Skills

Proficient in Microsoft Excel

Excellent planning and prioritization skills

Demonstrated communication skills - written and verbal

Strong organizational and analytical skills

Corporate and business reporting expertise

Strong ability to build rapport with internal stakeholders

Strong interpersonal skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Information Technology

Bachelor's Degree in Finance

Bachelor's Degree in Operations Management

Job description

Overview

JOB SUMMARY: Analyze, optimize, and support operational processes and asset management strategies within the IT department. The role involves improving efficiency in IT operations, tracking and managing IT assets throughout their lifecycle, and ensuring alignment with organizational objectives and business needs. The ideal candidate will collaborate with cross-functional teams to define solutions, implement process improvements, and support effective asset management practices.

Responsibilities

• Work closely with stakeholders to gather and document business requirements for IT operations initiatives, asset management processes, and improvement efforts.


• Administrative support for PPM tool (Clarity) - User provisioning including onboarding and training.


• Analyze operational workflows, asset management strategies, and processes, identifying areas for improvement and optimization.


• Collect and analyze operational data to generate insights into process performance, identifying trends, inefficiencies, and areas for improvement.


• Support the implementation of operational improvements, ensuring that new processes are clearly defined, documented, and communicated across teams.


• Serve as a liaison between IT operations teams, business stakeholders, and other departments to ensure clear communication of operational needs and goals.


• Support the end-to-end process of purchase order (PO) creation, tracking, and management, ensuring alignment with procurement policies and IT operation's needs.


• Work with the procurement team to ensure purchase orders are accurately created, approved, and processed in accordance with financial guidelines and budgets.


• Coordinate with vendors, finance, and operations teams to ensure timely and accurate receipt of goods/services and resolve any discrepancies or issues related to purchase orders.


• Assist with PO reconciliation and ensure that all associated expenses are tracked, accurately recorded, and aligned with the appropriate project budgets.


• Track IT procurement costs and ensure that purchase orders align with overall budget allocations for IT projects and operations.


• Collaborate with finance teams to ensure financial transactions related to IT purchases are recorded accurately and timely in the company's financial systems.


• Identify opportunities to improve procurement processes, purchase order workflows, and financial tracking methods to enhance efficiency and reduce costs.


• Stay up to date on industry trends, tools, and best practices related to IT procurement and financial management, recommending new approaches or systems to improve operational and financial outcomes.


• Develop and maintain clear documentation of purchase order and financial management processes to ensure consistency and alignment with organizational standards.


• Perform other job-related functions as assigned.

Qualifications

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Business Administration, Information Technology, Finance, Operations Management, or a related field.

EXPERIENCE:

• 1-2 years of experience as an Analyst with a focus on IT operations, procurement, financial management, or process optimization. Experience with cruise line industry preferred

COMPETENCIES/SKILLS:

• Systems background: Proficient in Microsoft Excel.


• Excellent planning and prioritization skills.


• Demonstrated communication skills - written and verbal.


• Strong organizational and analytical skills.


• Corporate and business reporting expertise.


• Strong ability to build rapport with internal stakeholders.


• High standards of ethics and professionalism.


• Strong organizational skills and the ability to manage multiple tasks and deadlines, ensuring accuracy in financial tracking, purchase order processing, and reporting.


• Strong interpersonal skills, with the ability to work collaboratively across departments and with external vendors.