Information Technology Manager 1

State of Ohio; Columbus (OH); On-site; USD 67,000 - 96,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Retirement benefits

Job summary

The State of Ohio, Administrative Services, is seeking an IT Supervisor to lead the IT staff and manage ServiceNow projects in a full-time on-site role in Columbus, OH. You will oversee tickets, enforce SDLC standards, and coordinate disaster recovery and reporting efforts.

You will work with internal and external customers to ensure incidents are resolved, participate in audits, and drive continuous improvement across IT services. A strong background in IT leadership is essential.

Qualifications

• 8 1/2 years exp. in IT project management and related duties.
• Undergraduate coursework in computer science or a related major with CS topics.
• Strong experience coordinating large IT projects and staff.

Responsibilities

• Supervises permanent and contingent IT staff to support agency mission.
• Manages ServiceNow projects from inception to close-out.
• Leads SDLC processes and ensures timely ticket resolution.
• Assigns and prioritizes work; provides direction for ServiceNow services.
• Schedules timesheets and conducts performance reviews.
• Generates and distributes reports to management.
• Oversees escalations and major incidents and coordinates response.

Skills

Information Technology

ServiceNow

SDLC

Team leadership

Project management

Communication

Education

BS in Computer Science or related

Tools

ServiceNow

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization

Administrative Services

Work Location

1320 Arthur E. Adams Drive
Columbus, Ohio, 43221
United States

Compensation

PR 16 $ $48.93-$69.94 per hour (Full range)

Schedule

Permanent - Full Time

Work Hours

8:00a-5:00p

Classified Indicator

Unclassified

Union

Exempt from union

Primary Job Skill

Information Technology

Who We Are

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Infrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.

What You'll Do

Supervises and/or manages permanent & contingent Information Technology (IT) staff to support the agency mission for both internal & external customers:

• Manage Service Now projects from inception and planning all the way to completion and close out
• Leads / Oversees with Software Development Lifecycle (SDLC) process
• Assigns and monitors tickets to insure proper & timely resolution
• Assigns & prioritizes work assignments
• responsible for providing direction for the staff related to the ServiceNow services
• Schedules & approves Employee Work Hours Record & Timesheet for direct reports
• Executes performance reviews in accordance with state performance management standards.
• Oversees the generation of reports & distributes to management
• Oversees escalations and major incidents including the facilitation of technical and customer bridge lines and coordination of service area assistance
• Provides technical assistance & information to internal and external customers
• Communicates directly with internal and external customers to ensure incidents and requests are appropriately resolved

Evaluates current IT policies, procedures, & practices & makes recommendations:

• Leads IT driven change effort
• Participates in &/or leads activities to achieve project tasks/meet deadlines
• Secondary resource for any SOCC OIT audits, provides comments & answers & coordinated with Auditors to acquire necessary information for compliance

Conducts various meetings with customers to plan disaster recovery tests.

• Works to onboard Agencies & coordinates with distributed disaster recovery site vendors
• Provides advice on managing & directing activities to develop, assess, coordinate, & communicate disaster recovery requirements & business continuity plans
• Identifies & documents critical business functions that need to be resumed within a defined time frame
• Coordinates development of program area schedules for annual business continuity documentation maintenance & updates, exercises, & independent review & validation
• Assists program areas with assessment of potential business impact & definition of critical, time-sensitive functions. Recommends recovery strategies & options
• Assists with implementation of recovery solutions

Perform other duties as assigned including but not limited to:

• Develops skills necessary to provide, & assists with, managing risks & changes related to processes, projects, & procedures.
• Assists in developing project task plans, leading meetings, & other related tasks to gather & coordinate activities for requirements gathering.

Additional Information

Pay Information:
Unless required by legislation or union contract, the starting salary is step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years.

Location Information:
DAS’s core hours of operation are Monday to Friday from 8 a.m. to 5 p.m., however, daily start/end times may vary based on operational need across DAS divisions. Employees may begin as early as 7 a.m. and as late as 9 a.m., based on supervisory approval. This position performs work on-site daily at DAS’s office space.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.

Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license.

Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.

The Ohio Department of Administrative Services does not provide employment-based visa sponsorship.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & Optional Deferred Compensation Ohio Deferred Compensation

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting 18 months exp. in performing project management functions as defined in series purpose.

Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. 18 mos. exp. in performing project management functions as defined in series purpose.

Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts 3 yrs. exp. in utilizing word processing software 3 yrs. exp. in utilizing internet browser(s) for research 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management 2 yrs. exp. in utilizing e-mail system 18 mos. exp. in project management or lead role on information technology project12 mos. exp. in utilizing spreadsheet software 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

1. Computer hardware and software, including applications and programming
2. IT Service Management Software (e.g. Service Now, ITIL standards and best practices)
3. Customer Service techniques and standards
4. State and agency policies, procedures and applicable laws (e.g. first contact resolution procedure, CSC standard operating procedures) *
5. Vision, mission and goals of agency*
6. Training and Development
7. Supervision techniques and practices
8. Government structure & process*
9. Organizational change management
10. Customer relations management
11. Meeting management techniques
12. Leadership techniques and best practices

1. Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams)
2. Reading/verbal comprehension (i.e. com-prehend and apply written & verbal instructions)
3. Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
4. Critical thinking (i.e. impact analysis, troubleshooting)
5. Operation monitoring (i.e. assessing/monitoring process improvement)
6. Project management and project lifecycle
7. Continuous improvement (e.g. SWOT analysis)
8. Quality Assurance techniques and standards

1. Communication (e.g. Oral, Written, Active Listening)
2. Problem sensitivity/problem solving
3. Time Manage (e.g. organization, prioritization and multi-tasking)
4. Active learning
5. Research and analyze data and recommend/provide solutions

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.