Information Technology Manager

Pendry Tampa LLC; Tampa (FL); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Montage International seeks a Director of Information Technology to lead the property IT Department and oversee all IT operations. You’ll coordinate with Corporate IT to ensure seamless technology delivery across PMS, POS, and network systems.

The role requires strong hotel-tech experience, vendor management, and disaster recovery planning, with a focus on reliability and security across hospitality platforms.

Qualifikationen

• 7+ years’ experience in IT hotel technology applications knowledge such as Oracle Opera PMS, Micros POS, Amadeus HotSOS and Delphi S&C strongly preferred.
• Microsoft desktop and server OS (Windows 7/10, Server 2012), VMware and VDI support and deployment.
• Must be able to multi-task and manage multiple priorities in a fast-paced hotel environment.
• Budgetary analysis capabilities and data-driven decision making are required.

Aufgaben

• Develop, staff and lead the property IT Department to provide around-the-clock technology support.
• Implement processes to handle property-level IT requests and coordinate with corporate IT and vendors.
• Provision and resolve technology problems as requested or reported.
• Implement and maintain all installed technology to meet vendor requirements and corporate policies.
• Document disaster recovery procedures and perform production turnover for core systems (PMS, HSIA, CRS, CRM, Finance, POS).
• Administer network and database server software and ensure integration with LAN hardware/software.

Kenntnisse

IT hotel tech knowledge

Multitasking

Data analysis

Customer service

Ausbildung

Bachelor's degree preferred

Tools

Oracle Opera PMS

Micros POS

Amadeus HotSOS

Delphi S&C

Windows Server 2012

VMware

VDI

Jobbeschreibung

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

Director of Information Technology

SUMMARY

The Director of Information Technology will be responsible for the successful management and performance of all IT operations on the property, and for performance of all IT requirements as assigned by Corporate IT.

ESSENTIAL FUNCTIONS

• Develop, schedule, staff and lead the property IT Department to successfully provide around the clock technology support.
• Implement efficient processes and procedures to effectively handle property level requests for support, and follow approved MHR procedures for escalating and coordinating with corporate IT and vendors.
• Provision and resolve technology problems as requested or reported.
• Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT.
• Implement and adhere to all routine security and compliance requirements and documentation as required or assigned.
• Administer, maintain and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues.
• Ensure functional integration of network and database server software and LAN hardware/software components.
• Perform fault isolation, problem determination and problem resolution of standard set network and server problems to ensure proper integration of software and hardware components.
• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
• Install and maintain workstations and determine appropriate installation and/or upgrade schedule.
• Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software.
• Document disaster recovery procedures and perform production turnover procedures with all applications and systems, including but not limited to PMS, and relevant interfaces, HSIA, CRS connectivity, CRM Connectivity, Finance systems, POS and related workstations and printers.
• Assist in the monitoring and maintenance of process server and related network functions.
• Create and implement an overall or individualized training and development plan that addresses needs and expectations of the department.

QUALIFICATIONS

• 7 plus years’ experience in IT Hotel Technology applications knowledge such as Oracle Opera PMS, Micros POS, Amadeus HotSOS and Delphi S&C strongly preferred
• Microsoft desktop and server OS (Windows 7/10, Server 2012) VMware and VDI support and deployment
• Must be able to multi-task with ease
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer
• Must possess advanced computational ability and computer skills
• Budgetary analysis capabilities required
• PREFERRED Bachelor’s Degree preferred
• Luxury hotel experience strongly preferred
• Two years’ experience at a hotel/resort preferred
• Customer service background preferred

PHYSICAL REQUIREMENTS

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. on a regular basis.
• Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.