Information Technology Manager

State of Utah; Salt Lake City (UT); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Full benefits package

Job summary

State of Utah in Salt Lake City is looking for an IT Manager to lead the agency's Information Technology group, balancing operations with strategic IT projects to deliver services to internal staff and stakeholders.

You will supervise two developers/analysts, two operations staff, and an IT intern, reporting to the Technology Director and providing honest progress updates and early risk signaling to avoid emergencies.

Qualifications

• Experience supervising or leading technical staff, including assigning work and accountability.
• Proven track record delivering software or IT projects on schedule.
• Experience managing IT operations in a mixed Windows/Linux and cloud environment.
• Experience with agile software development practices.

Responsibilities

• Lead IT staff and manage day-to-day IT operations, ensuring ticket triage and on-time delivery.
• Balance support work with strategic projects and implement risk-aware plans.
• Oversee infrastructure, security, and vendor relationships for IT services.

Skills

Lead technical staff

Agile practices

IT operations

Staff mentoring

Education

Bachelor's degree or higher

Tools

Jira

Asana

Git

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $50.00 - $60.34 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

• This position is based in the Trust Lands Administration's Salt Lake City office and is performed on-site. It is not a remote position and you must reside in Utah*

Application Deadline – 11/9/2026*

Key Responsibilities

The IT Manager leads the daily operations of the agency's Information Technology group and is responsible for turning the agency's technology priorities into delivered work. The role directs two developers/analysts, two operations/support staff and an IT intern. The IT Manager will balance two demands: Keeping today's systems running (support tickets, software bugs, maintenance, and security); and moving the agency's priority projects forward, ultimately delivering required IT services to internal staff and other stakeholders.

The IT Manager is a hands‑on technical leader and a people leader. They set clear expectations, keep work visible, hold staff accountable for results and timelines, and projects as priorities change. They are also the Technology Director's trusted advisor. They will report honestly on progress and raise problems that need executive attention early to avoid emergency situations.

Key Responsibilities And Functions

Priority Alignment and Functions:

• Translate agency and Technology Director priorities into clear work plans, assignments, and deadlines for IT staff.
• Balance priority project work with day‑to‑day demands such as support tickets and software bugs, so that neither is neglected.
• Direct Work and allocate staff time across projects and with other agency groups (for example GIS) as priorities shift.

Project Delivery and Accountability

• Plan, schedule, and track project work, including the development of a new agency system to manage ownership and contracts, using agile practices with defined milestones and timelines.
• Delivering projects on time through realistic estimates, regular status checkpoints, and early identification of risks and blockers.

Staff Performance

• Set performance expectations, evaluate staff's performance, address performance concerns, and recognize strong work.
• Mentor staff and support their skill development.

Operational Leadership

• Oversee day‑to‑day IT operations, including systems administration, help desk response, and application support.
• Ensure tickets are triaged, prioritized, and resolved in a transparent way that is tied to performance metrics.
• Maintain system availability and security consistent with agency performance goals, and coordinate maintenance, monitoring, and upgrades to minimize disruption.

Application Support and Development Oversight

• Oversee support, bug resolution, and maintenance for key business applications.
• Work with developers to plan, test, and deploy new development and enhancements while protecting production stability.
• Contribute technically, including architecture and code review, as needed.

Infrastructure and Security

• Ensure infrastructure and security planning and maintenance follow best practices, including backup and disaster recovery readiness.
• Review access controls, policies, and procedures to ensure compliance.
• Stay aware of the compliance requirements that apply to cloud and hosted services, and bring them to attention of the Technology Director.
• Maintain disaster recovery readiness

Reporting and Executive Communication

• Advise the Technology Director on the status of priorities, staff capacity, and risks.
• Promptly communicate issues that affect the agency and require the Technology Director or executive attention, with clear options and recommendations.
• Explain technical issues and trade‑offs clearly to non‑technical audiences.

Vendor and Partner Coordination

• Manage day‑to‑day vendor relationships, licenses, and contracts for IT hardware, software, and cloud services, and provide technical input to the Technology Director, who leads software procurement and policy compliance review.
• Collaborate with external partners (for example State DTS, security providers, and consultants) to ensure seamless integration and support.
• Work with the Technology Director and GIS Manager to implement agency IT initiatives and report progress toward strategic goals.

Qualifications

• Enthusiastic support of the Trust Lands Administration's mission to generate revenue for the trust beneficiaries.
• Experience supervising or leading technical staff, including assigning work, setting expectations, and holding people accountable for results.
• Demonstrated record of delivering software or IT projects on schedule, and of managing competing priorities between project work and ongoing support.
• Experience managing IT operations in a mixed Windows/Linux and cloud environment.
• Experience with agile software development practices.
• Excellent communication skills, including the ability to translate technical concepts for non‑technical audiences and to raise difficult issues constructively with leadership.
• Ability to work cooperatively with peers and other groups to share staff and resources.
• Strong analytical and problem‑solving skills.

Preferred (experience With The Following Technology)

• Microsoft Entra ID and Active Directory
• Java and the Spring Framework; Apache Tomcat and Node.js
• JavaScript and Vue.js
• Microsoft SQL Server
• M-Files Document Platform
• Git (GitHub), Asana, Jira
• Google Cloud Platform, Microsoft Azure, and other cloud platforms
• ESRI products, including ArcGIS Server and ArcGIS Pro

Education

• Bachelor's degree or higher in a related field preferred

About The Role

Location

102 South 200 East, Suite 600

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – AS - Employees whose appointment is required by law to be career service exempt

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well‑established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information about the Trust Lands Administration, please click here .

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].