Information Technology Manager

Port of Olympia; Olympia (WA); On-site; USD 77,000 - 116,000; Full time

Job summary

The Port of Olympia seeks an IT Manager to lead IT services and manage vendor relationships. This role includes strategic planning for IT infrastructure and collaboration across various business units. Ideal candidates will have strong technical and leadership skills to guide the IT department effectively.

Benefits

Medical, prescription, vision, and dental insurance

12 paid holidays

Educational assistance

Long-term disability insurance

Washington State Retirement System

Qualifications

• Two years of professional experience in IT management or six years total.
• Familiarity with IT best practices and management.
• Experience in budgeting and strategic planning.

Responsibilities

• Lead the IT Strategic Plan and manage vendor contracts.
• Ensure IT systems align with new technologies and threats.
• Facilitate IT team meetings and oversee IT governance.

Skills

IT infrastructure

Project Management

Client/Server Technology

Troubleshooting

Communication

Education

Bachelor’s degree in IT or related field

Job description

Position Open Until Filled

The Community
Headquartered in Olympia, Washington, the Port of Olympia serves all of Thurston County community as an economic engine, a strong community partner, and a responsible environmental steward. Olympia is home to a wide variety of industries, including state government, health care, retail, military, education, construction, farming, fishing, and logging, and has an active arts community.

The region has a wide array of public parks and nature conservation areas. Majestic Mount Rainier and the rugged Cascade Mountains are nearby to the east, while the Pacific Coast is just an hour's drive to the west. Located on Budd Inlet, the southernmost point of Puget Sound, the area offers significant opportunities for a diversity of water enthusiasts.

The Organization
Established in 1922, the Port serves the community by promoting trade, supporting family-wage jobs, and improving the environment. Today, more than 5,000 jobs and nearly $715.5 million in economic activity in Thurston County depend on the Port of Olympia. The Port of Olympia is governed by an elected Commission, which sets policies and strategic direction for the organization. The Commission appoints the Port’s Executive Director, who is responsible for the ongoing management of the Port’s staff, operations, budget, enterprises, and facilities. The Port of Olympia operates with 49 FTEs across multiple departments and four business units, which include:

1. Marine Terminal
2. Airport
3. Swantown Marina and Boatworks
4. Real Estate

Learn more about who we are at:portolympia.com

The Position
This position provides Information Technology (IT) services that support the operations of the Port’s business and administrative units. This position is the primary liaison with the vendor providing IT help desk, equipment, and networking support. Additionally, the IT Manager bridges the gap between the Port’s full IT book of work and the vendor’s scope of work limitations. The IT Manager will be responsible for visioning and drafting the long-range IT strategic plan, enabling the Port to continue to build and upgrade its infrastructure as technology and threats change. This position interacts with all levels of the organization, the commission, and a wide range of vendors, which requires a high level of discretion and independent judgment.
This position is expected to be an onsite position at the Port Administration Office.

The essential duties and responsibilities of this position include, but are not limited to the following:

• Draft, lead, and maintain the IT Strategic Plan.
  • Maintain a rolling 5-year plan and brief the Director’s Team quarterly on the status.
  • Create and maintain a life cycle program for all IT equipment as defined in the IT Strategic Plan.
• Maintain the vision for ensuring the Port’s IT systems keep up with new technologies and network threats.
• Manage the IT Support Services contract for help desk and support services.
• Collaborate with the Director of Enterprise Services in the creation of an annual IT Capital and Operating Budget, and manage the budget once adopted.
• Serve as the main point of contact and administrator for:
  • Laserfiche electronic content management system,
  • Mobile device management system,
  • Crexendo VOIC phone system,
  • Dynamics 365 system,
  • Adobe products; and
  • Cellular phone management.
• Establish an IT Continuity of Operations Plan (COOP) for the Port that addresses threats to the network and infrastructure and identifies recovery plans.
• Maintain a consolidated Port application and subscription list and centralize the management of licenses.
• Establish and oversee a basic IT governance process.
• Convene and facilitate the IT Team (work group) meetings for the identification of specific needs of the business units.
• Install equipment and integrate IT related equipment that is outside of the service support vendor’s contract scope.
• In coordination with the IT Service Support vendor, set up employee workstations, troubleshoot equipment issues, and provide technical support as needed.
• Provide technical support when needed to troubleshoot issues that arise during commission meetings.
• Coordinate IT equipment turn-in with the Port Surplus Officer.

Minimum Qualifications (Experience / Education)

• Bachelor’s degree in information technology, management of information systems, or related field, plus two years of professional experience in IT management; OR an equivalent education/experience of in IT management totaling six plus years.

Experience or familiarity with:

• Knowledge of IT best practices, policies, and regulations.
• A clear understanding of client/server technology and network architecture.
• IT infrastructure life cycle replacement planning.
• Both short and long-term budgeting (1-5 years).
• IT strategic planning and implementation.
• Help desk ticketing and remedy systems (technical support).
• Contract and vendor management.
• Application management for both fixed and mobile assets.
• Troubleshooting strategies.
• Continuity of Operations Plans (COOP).
• Providing briefings to senior management.

Required Knowledge / Skills / Abilities

Technical Skills: A strong understanding of IT infrastructure, security, data management, and software development is essential.

Leadership Skills: Ability to lead teams outside of a direct reporting role, mentor staff, and influence organizational direction.

Communication Skills: Customer service and interpersonal skills - Effective communication with both technical and non-technical stakeholders is crucial.

Problem-Solving Skills: Ability to address conflicts, manage risks, and make strategic decisions.

Project Management Skills: Proficiency in managing projects, including organization, planning, time management, and prioritization

The Port of Olympia is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability.
Persons requiring accommodation in the application process or for an alternative format may contact the Human Resources Manager, Tracy Aga, at [phone] [e-mail]. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833- 6388. The Port of Olympia complies with the employment eligibility verification requirements of the Federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States, consistent with the requirements of that form on the first day of employment.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a pre-employment background check and drug screening, in compliance with the Port's Drug and Alcohol-Free Workplace policy.

Compensation and Benefits
$77,141 - $115,713
Medical, prescription, vision, and dental insurance with no out-of-pocket employee premiums and full coverage for employee, spouse, and all eligible dependents.
Life and AD&D insurance with a maximum of $100,000.
12 paid holidays.
Earned vacation and sick leave
Bereavement leave
Educational assistance
Long-term disability insurance with optional additional coverage paid by the employee.
Washington State Retirement System
Wellness fringe benefit
Optional AFLAC
Optional Ameriflex FSA.