Information Technology Manager

Confidential; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Confidential is seeking a hands-on IT Manager to oversee IT operations for two luxury brands with U.S. retail and corporate offices. You will be the primary IT partner for day-to-day operations, lead the Help Desk, and manage vendors and longer-term technology needs.

The role combines strategic advisory duties with frontline support in a lean organization, coordinating across corporate and store environments while ensuring security, uptime and scalable IT roadmaps.

Qualifications

• 5+ years in IT operations or IT management.
• Experience supporting retail environments.
• Hands-on with POS and retail tech systems.
• Front-line Help Desk in small to mid-sized org.
• Strong vendor management and negotiation experience.
• Strong communication and service mindset.

Responsibilities

• Oversee end-to-end IT operations for U.S. corporate offices and retail locations.
• Serve as the primary Help Desk for office and store teams.
• Troubleshoot hardware, software, connectivity, and access issues.
• Manage onboarding and offboarding: devices, system access, permissions.
• Support POS, payment terminals, store networks, and hardware.
• Partner with Retail Operations to ensure continuity and uptime.
• Manage IT vendor contracts, billing, renewals, negotiations.
• Collaborate with global/regional IT partners as applicable.
• Maintain IT security practices and data protection standards.
• Document systems, processes, and support workflows.
• Assist with audits/compliance requests involving IT systems.

Skills

IT operations

Retail environments

Front-line Help Desk

Vendor management

Communication skills

Tools

POS systems

Retail technology

Job description

We are conducting a confidential search for a hands-on IT Manager to oversee all IT operations for two established, global luxury brands with a U.S. retail footprint and corporate office presence.

This role will support both corporate and retail environments, acting as the primary IT partner for day-to-day operations while also managing vendors, systems, and longer-term technology needs. The ideal candidate is comfortable operating in a lean organization, serving as both a strategic advisor and a front-line Help Desk resource.

Key Responsibilities

IT Operations & Help Desk Support

• Oversee end-to-end IT operations across U.S. corporate offices and retail locations
• Serve as the primary Help Desk, providing hands‑on support for office and store teams
• Troubleshoot and resolve hardware, software, connectivity, and access‑related issues
• Manage IT onboarding and offboarding processes (devices, system access, permissions)

Retail Technology & POS Support

• Support and maintain retail technology systems, including:
• Point of Sale (POS)
• Payment terminals
• Store networks and connectivity
• Store hardware (registers, printers, tablets, scanners)
• Partner with Retail Operations to ensure business continuity and minimal downtime
• Support IT needs related to store openings, closures, and system upgrades
• Manage relationships with IT vendors and service providers
• Oversee vendor contracts, billing, renewals, and negotiations
• Ensure cost-effective solutions aligned with business and operational needs
• Act as a liaison with global or regional IT partners, as applicable

Security, Compliance & Infrastructure

• Maintain IT security best practices and access controls
• Support data protection and system reliability standards
• Maintain clear documentation of systems, processes, and support workflows
• Assist with audits or compliance‑related requests involving IT systems

Cross-Functional Partnership

• Partner closely with Retail and Corporate Leadership on technology needs
• Advise leadership on system improvements and IT roadmap considerations
• Balance immediate operational support with longer‑term technology planning

Qualifications

• 5+ years of experience in IT operations or IT management
• Experience supporting retail environments strongly preferred
• Hands‑on experience with POS and retail technology systems
• Proven ability to operate as a front‑line Help Desk in a small to mid‑sized organization
• Strong vendor management and negotiation experienceComfortable working independently in a fast‑paced, evolving environment
• Strong communication skills and a service‑oriented mindset

Additional Notes

• This search is being conducted on a confidential basis
• Full brand details and scope will be shared with candidates who advance in the process

Luxury Brands is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs