Information Technology (IT) Support Specialist

Socket.dev; Lincoln (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev in Lincoln, NE seeks an IT Help Desk Technician to serve as the initial point of contact for staff. You will receive calls and tickets, resolve issues, and deliver front-line customer service in a timely manner.

You will work with IT staff to maintain network hardware, software, workstations, and mobile devices, install software, maintain inventory, and support security. Some travel to sites may be required.

Qualifications

• Associate Degree or formal education in systems administration preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Responsibilities

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across the organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

Skills

Helpdesk support

On-site maintenance

Windows Active Directory

Education

Associate degree in systems administration

Tools

SharePoint

Microsoft Office

Windows Server

Job description

Serve as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolve issues and provide front line support and best possible customer service in a timely manner. Work with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.

ESSENTIAL FUNCTIONS

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

EDUCATION AND EXPERIENCE

• Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.