Information Technology IT Specialist

Whyy Inc; State College (Centre County); On-site; USD 60,000 - 90,000; Full time

Job summary

WPSU is seeking an IT Specialist to provide technical support and maintain infrastructure for staff. You will install, configure, and troubleshoot hardware, software, networks, and audiovisual systems to ensure secure and reliable technology services.

Candidates should have an Associate's or Bachelor's degree in IT or related field (or equivalent experience) and experience supporting desktop systems, networks, or enterprise IT environments.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Experience supporting desktop systems, networks, or enterprise IT environments preferred.
• Knowledge of Windows, macOS, Microsoft 365, networking, and cybersecurity principles.

Responsibilities

• Provide technical support for computers, mobile devices, software, and peripherals.
• Install, configure, maintain, and troubleshoot hardware, operating systems, and applications.
• Support network connectivity, user accounts, cybersecurity, and system access.
• Assist with the administration of servers, cloud services, and collaboration platforms.
• Maintain IT documentation, asset inventory, and software licensing records.
• Support audiovisual and conferencing technology for meetings, events, and productions.
• Maintain and manage local and cloud-based storage systems to ensure data is organized, secure, accessible, and properly maintained.
• Monitor system performance and recommend technology improvements.
• Coordinate with vendors and service providers for equipment procurement and technical support.
• Ensure compliance with organizational IT policies and security best practices.
• Provide after-hours or on-call support as needed for critical systems.

Skills

Windows

macOS

Microsoft 365

Networking

Cybersecurity

Education

Associate's degree in IT or related field

Bachelor's degree in IT or related field

Job description

SCOPE OF POSITIONThe Information Technology (IT) Specialist provides technical support and maintains the technology infrastructure that supports WPSU's operations. This position installs, configures, and troubleshoots hardware, software, network, and audiovisual systems while ensuring secure, reliable, and efficient technology services for staff.MAJOR DUTIES AND RESPONSIBILITIESProvide technical support for computers, mobile devices, software, and peripherals.Install, configure, maintain, and troubleshoot hardware, operating systems, and applications.Support network connectivity, user accounts, cybersecurity, and system access.Assist with the administration of servers, cloud services, and collaboration platforms.Maintain IT documentation, asset inventory, and software licensing records.Support audiovisual and conferencing technology for meetings, events, and productions.Maintain and manage local and cloud-based storage systems to ensure data is organized, secure, accessible, and properly maintained.Monitor system performance and recommend technology improvements.Coordinate with vendors and service providers for equipment procurement and technical support.Ensure compliance with organizational IT policies and security best practices.Provide after-hours or on-call support as needed for critical systems.Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.Experience supporting desktop systems, networks, or enterprise IT environments preferred.Knowledge of Windows, macOS, Microsoft 365, networking, and cybersecurity principles.