Information Technology Infrastructure Analyst

Upside Search; Westlake (OH); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Upside Search is partnering with a global industrial technology organization to hire an IT Infrastructure Analyst who will help build, mature, and automate its enterprise vulnerability remediation program. This newly created role will create a scalable process to categorize, assign, remediate, validate, document, and close vulnerabilities across roughly 10,000 endpoints.

The ideal candidate brings 5+ years in IT operations/infrastructure and hands-on ServiceNow SAM/ITAM experience.

Qualifications

• 5+ years of experience in IT operations, infrastructure, software asset management, systems administration, or a related area.
• Broad infrastructure knowledge across servers, endpoints, OS, AD, M365, Intune, SCCM, virtual environments, and app deploy.
• Deep hands-on ServiceNow experience, ideally including SAM and ITAM.
• Experience creating or modifying ServiceNow workflows, reports, views, metadata, and configurations.
• Knowledge of vulnerability remediation, patching, asset governance, and application lifecycle management.
• Experience with PowerShell, Python, SQL, APIs, DevOps, or workflow automation.
• Exposure to CrowdStrike or comparable vulnerability and cybersecurity tools.
• Experience supporting a large, complex enterprise environment.
• Strong ownership, organization, documentation, and cross-functional communication skills.

Responsibilities

• Own the delivery and coordination process from vulnerability identification through successful remediation.
• Serve as a SME for ServiceNow SAM, ITAM, asset data, workflows, and reporting.
• Coordinate patching, upgrades, software removal, standardization, and risk-acceptance activities.
• Improve ServiceNow workflows, categorization, routing, approval processes, dashboards, and data quality.
• Track remediation progress, risks, dependencies, and blockers across multiple technical teams.
• Develop documentation, SOPs, knowledge articles, process flows, KPIs, and reporting.
• Use PowerShell, Python, SQL, and workflow automation to reduce manual effort.
• Help integrate ServiceNow with cybersecurity, endpoint-management, and remediation tools.
• Build toward a low-touch, closed-loop vulnerability remediation process.

Skills

IT operations

Infrastructure

ServiceNow

PowerShell

Python

SQL

Asset management

Cross-functional comms

Tools

ServiceNow

PowerShell

Python

SQL

Job description

Upside Search is partnering with a global industrial technology organization to hire an IT Infrastructure Analyst who will help build, mature, and automate its enterprise vulnerability remediation program. This is a newly created position with a clear mission: create a scalable process that ensures vulnerabilities are properly categorized, assigned, remediated, validated, documented, and closed across an environment of approximately 10,000 endpoints. The role sits at the intersection of Cybersecurity, Infrastructure, ServiceNow, Endpoint Management, Applications, and Compliance.

What you’ll do:

• Own the delivery and coordination process from vulnerability identification through successful remediation
• Serve as a subject matter expert for ServiceNow SAM, ITAM, asset data, workflows, and reporting
• Coordinate patching, upgrades, software removal, standardization, and risk-acceptance activities
• Improve ServiceNow workflows, categorization, routing, approval processes, dashboards, and data quality
• Track remediation progress, risks, dependencies, and blockers across multiple technical teams
• Develop documentation, SOPs, knowledge articles, process flows, KPIs, and reporting
• Use PowerShell, Python, SQL, and workflow automation to reduce manual effort
• Help integrate ServiceNow with cybersecurity, endpoint-management, and remediation tools
• Build toward a low-touch, closed-loop vulnerability remediation process

The ideal candidate will bring:

• 5+ years of experience in IT operations, infrastructure, software asset management, systems administration, or a related area
• Broad infrastructure knowledge across servers, endpoints, operating systems, Active Directory, Microsoft 365, Intune, SCCM, virtual environments, and application deployment
• Deep hands-on ServiceNow experience, ideally including SAM and ITAM
• Experience creating or modifying ServiceNow workflows, reports, views, metadata, and configurations
• Knowledge of vulnerability remediation, patching, asset governance, and application lifecycle management
• Experience with PowerShell, Python, SQL, APIs, DevOps, or workflow automation
• Exposure to CrowdStrike or comparable vulnerability and cybersecurity tools
• Experience supporting a large, complex enterprise environment
• Strong ownership, organization, documentation, and cross-functional communication skills

Prior experience as a ServiceNow Administrator or Developer who later moved into an analyst, infrastructure, or delivery-focused position would be especially attractive.

Why consider this opportunity?

• Build and influence a newly developing program
• Automate processes instead of manually chasing remediation tickets
• Work with ServiceNow at a deep functional and technical level
• Gain visibility across multiple areas of enterprise technology
• Solve challenges at genuine enterprise scaleHelp define the future operating model for vulnerability remediation
• Hybrid schedule with two remote days per week

This is not a traditional Infrastructure Engineer role or a pure ServiceNow Administrator position. It’s ideal for someone who understands infrastructure, knows ServiceNow deeply, and enjoys creating the processes and automation that keep complex technical work moving.