Information Technology Generalist 1

Commonwealth of Pennsylvania; Gaysport (PA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to support IT services across district, county, and field offices. You will handle software/hardware issues, manage devices, troubleshoot networks, and guide users through new systems.

This full‑time position offers part‑time telework up to two days weekly within Pennsylvania. The job requires IT experience and often an associate’s degree; PA residency is required, with CJIS and background checks as part of the

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field
• An equivalent combination of experience and training.

Responsibilities

• Provide help for software, hardware, and network issues across many office and field locations
• Maintain and update workstations, mobile devices, printers, and specialized equipment
• Troubleshoot network connectivity problems and work with tools to monitor and resolve issues
• Teach users about technology, assist with new system rollouts, and offer clear instructions
• Record work, update tickets, and track assets and inventory for technology equipment

Skills

IT support

Networking

Technical documentation

Problem solving

User guidance

Education

Associate's degree in IT

Tools

Open Roads

Cadd Software

Bentley Software

Ford IDS

AutoEnginuity

Premium Tech Tool

Noregon JPro

Job description

Do you like working in a fast pace environment where you are responsible for a large variety of work, performing complex problem solving, and delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is looking for a highly motivated information technology (IT) professional to join the Infrastructure Team. This position gives you the opportunity to support various technologies used to provide applications and services to employees and citizens of Pennsylvania.

This position supports information technology services for many district, county, and field offices. The work focuses on helping users solve computer and network problems and keeping technology systems working smoothly. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Provide help for software, hardware, and network issues across many office and field locations
• Device Management: Maintain and update workstations, mobile devices, printers, and specialized equipment
• Network Assistance: Troubleshoot network connectivity problems and work with tools to monitor and resolve issues
• User Guidance: Teach users about technology, assist with new system rollouts, and offer clear instructions
• System Documentation: Record work, update tickets, and track assets and inventory for technology equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hollidaysburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires possession of one or more years of full-time experience in each of the following:
  • IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
  • IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.)
  • IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.