Information Technology Generalist

Cake Mortgage Corp; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Job summary

CAKE Mortgage is seeking an IT Generalist to support our fast-paced wholesale mortgage operation. The role covers hardware, software, network issues, and cloud-based systems, with a focus on reliability and security.

You will onboard/offboard staff, provision equipment, manage access control, and maintain servers, databases, and business applications while collaborating with vendors to resolve escalated issues. Strong problem-solving skills and a proactive approach are valued.

Qualifications

• 2+ years of hands-on IT support experience in financial services/mortgage preferred.
• Familiarity with Windows OS, Active Directory, Office 365 and cloud environments (Azure, AWS).
• Experience with VoIP systems, VPNs, and remote desktop tools.
• Working knowledge of mortgage industry applications is a plus.
• Understanding of data privacy laws and IT security best practices.
• Strong Microsoft product proficiency (Excel, Word, Outlook).

Responsibilities

• Provide technical support to staff, resolving hardware, software, and network issues.
• Manage, maintain, and troubleshoot office equipment and cloud-based systems.
• Assist onboarding/offboarding including hardware provisioning, access control, and account setup.
• Perform routine maintenance and updates on servers, databases, and business applications.
• Monitor system performance and resolve bottlenecks or failures.
• Collaborate with vendors/IT consultants on projects and escalated issues.
• Document IT processes, incident reports, and asset inventory.

Skills

IT support

Cloud environments

Data privacy & security

Microsoft Office

Tools

Windows OS

Active Directory

Office 365

Azure

AWS

VoIP systems

VPNs

Remote desktop

Job description

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

We are seeking a versatile and technically skilled IT Generalist to join our team at a leading mortgage company. The ideal candidate will provide comprehensive IT support across our organization, ensuring smooth operation of technology infrastructure.

Key Responsibilities

• Provide technical support to staff, resolving hardware, software, and network issues.
• Manage, maintain, and troubleshoot office equipment (computers, printers, routers, etc.) and cloud-based systems.
• Assist in onboarding/offboarding employees, including hardware provisioning, access control, and account setup.
• Perform routine maintenance and updates on servers, databases, and business applications.
• Monitor system performance and proactively resolve bottlenecks or failures.
• Collaborate with third-party vendors and IT consultants to manage projects or resolve escalated issues.
• Document IT processes, incident reports, and asset inventory.

Requirements

• 2+ years of hands-on IT support experience, preferably in the financial services or mortgage industry.
• Familiarity with Windows operating systems, Active Directory, Office 365, and cloud environments (e.g., Azure, AWS).
• Experience with VoIP systems, VPNs, and remote desktop tools.
• Working knowledge of mortgage industry applications is a strong plus.
• Understanding of data privacy laws and IT security best practices.
• Well-versed in Microsoft products (Excel, Word and Outlook)

Why Join CAKE Mortgage?

• Be part of a fast-growing company changing the game in Non-QM.
• Competitive compensation and performance-based bonuses.