Mortgage Trainer & Application Specialist

Stock Yards Bank & Trust; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Stock Yards Bank & Trust in Louisville is seeking a Mortgage Trainer and Application Specialist to support the Residential Mortgage team by training and administering mortgage system software. This role involves identifying and resolving system issues with internal staff and external vendors.

The ideal candidate holds a Bachelor's degree in Business Management or IT, with 1–2 years in mortgage or IT fields, and strong MS Office/Excel skills. On-site, full‑time position in Kentucky.

Qualifications

• Bachelor's degree in Business Management or IT preferred.
• Six months to one year in an office environment.
• 1+ year in residential lending preferred.
• 2+ years in information technology.

Responsibilities

• Front line support of mortgage systems and users.
• Review and test vendor releases for mortgage software.
• Assist with application maintenance and support tasks.
• Provide training for residential mortgage employees on internal systems.
• Maintain training manuals and reference materials.
• Travel to other mortgage offices as needed.
• Participate in weekly, biweekly, and monthly meetings and trainings.
• Collaborate with vendors to develop and implement system enhancements.
• Perform other duties to ensure efficient operations.
• Comply with internal policies and regulatory guidance.

Skills

Mortgage software

Training delivery

MS Office (Excel)

Problem solving

Communication

Education

Bachelor's Degree (Business Management or IT)

Tools

Mortgage applications software

Job description

Job Title: Mortgage Trainer and Application Specialist

FLSA Status: Non-Exempt

Department: Mortgage

Hours of Operation: Monday - Friday 8:00am -5:00pm

General Job Summary:

Conducts and assists in the planning and development of mortgage system training for Residential Mortgage employees. Administration and maintenance of mortgage applications software. Ability to identify, research, and resolve system issues. Extensive contact with internal customers and outside vendors.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Daily front line support of system users which includes an understanding of mortgage division systems and functionality
• Review and test vendor regularly scheduled releases
• Assist with application maintenance and support tasks
• Provides training for all residential mortgage employees on internal mortgage systems as the need arises
• Maintains mortgage training manuals, testing/evaluation procedures, reference material, policy & procedures manual, and other educational materials as needed
• Available to travel to other mortgage office locations as requested
• Attends weekly, biweekly and monthly mortgage meetings and training seminars as determined by management
• Works with outside vendors to develop, test and implement enhancements to existing systems
• Perform other duties and projects as assigned to ensure efficient and effective functioning of the work unit
• Comply with all internal policies and procedures and Federal and State regulations and guidance

Other Functions: Perform job duties as needed

Working Conditions: Office setting

Minimum Job Requirements:

Education: Bachelor's Degree, emphasis in Business Management or Information Technology preferred

Experience:

• Six months to one year of experience in an office environment
• 1 or more years of experience in residential lending industry preferred
• 2 or more years of experience in information technology

Specific Skills:

• Understanding of the mortgage origination process
• Ability to learn quickly and adapt to an ever-changing environment
• Good training, organizational, oral and written communication skills
• Strong knowledge of software and technology with the ability to adapt to new software applications
• Strong knowledge of MS Office, especially Excel
• Must demonstrate sound decision-making skills, responsibility, motivation, and professionalism
• Ability to partner and build trust within the organization

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies)