Information Technology Field Technician

HCL Technologies Limited; Houston (TX); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Résumé du poste

HCL Technologies Limited is hiring for a Desktop Support Engineer in Houston, TX. You will handle hardware and software support, troubleshoot network connectivity, and assist with device provisioning and updates.

You will work with Windows and Mac OS, support OneDrive migrations, and help maintain smooth operations for employees using iPlanet and O365. A focus on customer service and issue resolution is essential.

Qualifications

• Experience in desktop support or helpdesk environments.
• Strong problem-solving and diagnostic abilities.
• Familiarity with Windows and Mac OS troubleshooting and updates.

Responsabilités

• Respond to hardware and application support queries from the helpdesk and escalated to Desktop Support Engineers.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
• Troubleshoot hardware, BIOS, drivers, OS, and Office for Mac related problems.
• Setup and troubleshooting of Apple devices and video conferencing equipment.

Description du poste

• Dealing with hardware and application support queries and issues reported to the
• support desk and escalated to the Desktop Support Engineers
• Use diagnostic tools to troubleshoot problems associated with network
• Connectivity, and workstation hardware/software
• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Windows / Mac LAN / WAN connectivity troubleshooting
• Ready and assist with video conferencing equipment
• Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
• Take ownership and responsibility of queries, issues and problems assigned to
• the Desktop Support Engineers
• Escalate issues and involve experts wherever needed to resolve issues
• as quickly as possible.
• Ability to maintain composure with challenging customers
• Cell support – tech setup/troubleshooting of cell phones (non-mgmt. included)
• Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.