Information Technology Coordinator II, Cockrell School of Engineering

University of Texas; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

The University of Texas at Austin, Cockrell School of Engineering, seeks an Information Technology Coordinator II to sustain daily Service Desk and Field Service operations.

You will troubleshoot Windows and Mac systems, support networking, printers, and peripherals, and administer on-site and remote work in collaboration with faculty, staff, and researchers.

This role requires strong customer service, ability to work independently or on a team, and adherence to campus policies.

Qualifications

• Broad hardware, software, and networking IT components knowledge, from system administration to troubleshooting.
• Active directory, imaging tools, remote support tools familiarity.
• Excellent customer service and interpersonal skills; clear communication.

Responsibilities

• Handle Service Desk phone, web, and in-person requests with professional communication.
• Troubleshoot Windows, MacOS, networking, printers, peripherals, and underlying infrastructure (on-site or remote).
• Provide frontline IT support across Research Centers, Academic Departments, and Administrative Units.
• Direct administration of systems: setup, configuration, network connectivity, VoIP, security, licensing, updates.
• Ensure compliance with Federal, State, UT System, Campus, School, and funding agency requirements.

Skills

Windows & MacOS support

Active Directory

Networking basics

Remote support tools

Customer service

Team work

Linux expertise

Tools

Imaging tools

Remote support tools

DNS management

Patch management

Job description

## Information Technology Coordinator II, Cockrell School of EngineeringApply: UT MAIN CAMPUS: Full time: Posted Yesterday: R\\_00048913**Job Posting Title:**Information Technology Coordinator II, Cockrell School of Engineering**----****Hiring Department:**Cockrell School of Engineering**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**Exempt from FLSA**----****Earliest Start Date:**Immediately**----****Position Duration:**Expected to Continue**----****Location:**UT MAIN CAMPUS**----****Job Details:**## General NotesAs a top-10 engineering school with the No. 1 program in Texas, the Cockrell School of Engineering at The University of Texas at Austin (UT Austin) has been a global leader in technology innovation and engineering education for over a century. With 11 undergraduate and 13 graduate programs, over 20 research centers and a faculty community that boasts one of the highest number of National Academy of Engineering members among U.S. universities, Texas Engineering has launched some of the nation’s most accomplished leaders and pioneered world-changing solutions in virtually every industry, from space exploration to energy to health care. Situated in the heart of Austin — named “America’s Coolest City” by Expedia and “The Best Place to Live in the U.S.” by U.S. News and World Report — the Cockrell School embodies the city’s innovative spirit. Major companies with Austin campuses, such as Dell, National Instruments, Apple, IBM, Samsung, Google and many others, continue to recruit Cockrell School students at a remarkable rate, launching thousands of successful careers and developing Texas Engineers into industry leaders.ITG is the primary point of contact for technology support for the Dean’s groups within the Cockrell School of Engineering. ITG also supports several research groups.## PurposeThe Information Technology Coordinator II shares responsibility for sustaining the daily operations of Service Desk & Field Service. Responsible for desktop, laptop, printer and peripheral support. Devotes significant percentage of work schedule to providing technical support on Main campus; as well as at PRC and WPR locations.## Responsibilities* Effective handling of Service Desk phone support, web client requests, and in-person customer service requests while accurately notating requests in work order tools to provide professional, courteous, and precise communications to customers.* Daily hands-on troubleshooting/resolution support of WindowOS, MacOS, networking, printers, peripherals, software, and underlying infrastructure (via remote assistance or on-site).* Provide rapid front-line knowledgeable assistance in a variety of IT areas (Research Centers, Academic Departments, and Administrative Units to faculty, researchers, staff, and students).* Direct administration of systems, including setup, configuration, operation, network connectivity, VoIP, security and application installation, update, patching and licensing.* Help ensure compliance with all governing policy: Federal, State, UT System, Campus, School and funding agency requirements.## Required Qualifications* Knowledge of a broad spectrum of hardware, software, and networking IT components, from system administration to installation, operations, and troubleshooting with MS Windows, Apple, domains, directory and account services, application configuration, user accounts, security systems, protocol layering and much, much more.* Knowledge of active directory, imaging tools, and remote support tools.* Excellent customer service and interpersonal skills.* Effective communications with both technical and non-technical employees.* Ability to work as part of a team and independently.*Relevant education and experience may be substituted as appropriate.*## Preferred Qualifications* Deep networking expertise with ability to provide primary support for Engineering’s local area network and coordinate network planning, installations, upgrades and maintenance. Provide primary administration of subnets, VLANs, switches and DNS.* Linux expertise.* Articulate and collaborative with the ability to make things happen.* Imaginative and industrious.## Salary Range$65,000 + depending on qualifications## Working Conditions* Will lift, climb ladders and use power tools daily, frequent bending, pushing/pulling gear, and lifting up to 75 lbs.* Use of manual dexterity* Repetitive use of a keyboard at a workstation## Work Shift* Standard business hours are Monday – Friday 8:00 a.m. to 5 p.m.* Periodic work outside of normal business hours, to include evenings and weekends, may be required.## Required Materials* Resume/CV* Letter of interest* 3 work references with their contact information; at least one reference should be from a supervisor**Important for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.**Important for Current university employees and contingent workers:** As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled into your application. The application is one page, and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.