Information Technology Coordinator

ROCHDALE VILLAGE, INC.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

ROCHDALE VILLAGE, INC. seeks an IT Coordinator to maintain and support a large-scale residential property management technology environment.

You will oversee hardware, software, networks, and system performance while leading major initiatives and ensuring reliability, security, and user support across the organization. The role involves upgrading systems, implementing security measures, training staff, and collaborating with departments to align technology with operations.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Strong knowledge of LAN/WAN networks, servers, and database management.
• Experience with system security, including intrusion detection, access controls, and data backup/recovery.
• Familiarity with Windows and other operating systems; patch management and upgrades.
• Experience with Yardi preferred; MCSA or similar certifications are a plus.

Responsibilities

• Serve as Project Lead for the conversion from an in-house system to a more robust, enterprise-level software platform.
• Install, configure, and maintain computer hardware, operating systems, applications, and related equipment.
• Manage and monitor network servers, systems, and technology tools to ensure optimal performance.
• Set up and maintain user accounts, permissions, and workstations.
• Monitor system performance and proactively address issues to ensure continuous uptime.
• Troubleshoot system errors, outages, and technical issues, providing timely resolution.
• Implement and maintain security measures, including access controls, firewalls, and data backup/recovery systems.
• Perform regular system upgrades, patches, and updates to ensure systems remain current and secure.
• Maintain documentation of systems, configurations, and procedures.
• Train and support staff on new technologies, systems, and best practices.
• Collaborate with internal departments to identify technology needs and recommend solutions.
• Provide technical support and guidance to users with varying levels of technical expertise.
• Participate in special projects and technology initiatives as assigned.

Skills

Troubleshooting

Problem-solving

Network administration

Security

User support

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Equivalent experience

Tools

Yardi

MCSA certification

Job description

The IT Coordinator is responsible for maintaining and supporting the organization’s technology infrastructure to ensure efficient and secure operations across a large-scale residential property management environment. This role manages hardware, software, networks, and system performance while leading key technology initiatives, including system upgrades and conversions. The IT Coordinator will play a critical role in ensuring reliability, security, and user support for all technology-related functions.

Essential Functions and Responsibilities

• Serve as Project Lead for the conversion from an in-house system to a more robust, enterprise-level software platform.
• Install, configure, and maintain computer hardware, operating systems, applications, and related equipment.
• Manage and monitor network servers, systems, and technology tools to ensure optimal performance.
• Set up and maintain user accounts, permissions, and workstations.
• Monitor system performance and proactively address issues to ensure continuous uptime.
• Troubleshoot system errors, outages, and technical issues, providing timely resolution.
• Implement and maintain security measures, including access controls, firewalls, and data backup/recovery systems.
• Perform regular system upgrades, patches, and updates to ensure systems remain current and secure.
• Maintain documentation of systems, configurations, and procedures.
• Train and support staff on new technologies, systems, and best practices.
• Collaborate with internal departments to identify technology needs and recommend solutions.
• Provide technical support and guidance to users with varying levels of technical expertise.
• Participate in special projects and technology initiatives as assigned.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• Proven experience as a System Administrator, Network Administrator, or similar role
• Strong knowledge of network systems (LAN/WAN), servers, and database management
• Experience with system security, including intrusion detection, access controls, and data backup/recovery
• Familiarity with multiple operating systems and platforms (Windows, etc.)
• Experience with patch management and system upgrades
• Experience with Yardi preferred
• Professional certifications such as Microsoft Certified Systems Administrator (MCSA) or similar are a plus
• Strong troubleshooting and problem-solving skills with a resourceful mindset
• Excellent organizational and time-management abilities
• Strong communication skills with the ability to support non-technical users
• Ability to work independently and collaboratively in a team-oriented environment