INFORMATION TECHNOLOGY ASSOCIATE

California Department of Developmental Services; California (MO); On-site; USD 59,220 - 79,368; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement benefits

Job summary

California Department of Developmental Services is seeking an Information Technology Associate to provide associate-level Service Desk support for IT customers at the Canyon Springs Community Facility. The role involves handling daily requests via phone, email, and tickets, with on-site supervision.

The position requires staying composed under pressure and collaborating with IT colleagues to resolve issues. This permanent, full-time role is based in Riverside County with in-office telework.

Qualifications

• Knowledge of Microsoft Windows 11, PC hardware and accessories.
• Experience with Microsoft Office 365 and printer management.
• Familiarity with Microsoft Active Directory, SCCM and Intune.
• Proficient in video conferencing tools.

Responsibilities

• Provide associate-level Service Desk support via phone, email, and tickets.
• Assist IT customers at Canyon Springs Community Facility with issue resolution.
• Maintain calm under pressure and coordinate with IT staff to resolve problems.

Skills

Windows 11

PC hardware

iOS

Office 365

Printer management

Active Directory

SCCM

Intune

Video conferencing

Tools

Active Directory

SCCM

Intune

Job description

Job Description And Duties

Under the general supervision of the Information Technology Supervisor II, and the direction of the on-site Information Technology Specialist I, the incumbent provides associate-level Service Desk support, which includes daily phone/e-mail/ticket requests for all IT customers at the Canyon Springs Community Facility. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. You will find additional information about the job in the Duty Statement.

Working Conditions

Work on a computer a majority of the time. Occasional after-hours work to resolve IT issues. Occasionally required to move and transport items weighing up to 25 pounds. Must be able to commute to remote work sites. Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Position Details

Job Code #: JC-525589

Position #(s): 472-513-1401-917

Working Title: INFORMATION TECHNOLOGY ASSOCIATE

Classification: INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Riverside County

Telework: In Office

Job Type: Permanent, Full Time

Department Information

Canyon Springs is located in Riverside County in Cathedral City, 110 miles southeast of Los Angeles in the Coachella Valley. Recreation/cultural attractions include golf, tennis, desert preserves, parks, rock climbing, hiking, biking, museums, art galleries, and theater. Next door is well-known city of Palm Springs. Although known as a winter resort area, increasing numbers are making the Coachella Valley their year-round home. There are schools, and shopping in the area.

Facility Website: http://www.dds.ca.gov/CanyonSprings/Index.cfm

Department Website: http://www.dds.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of : Microsoft Windows 11; PC Hardware, components, and accessories; Apple iOS, Microsoft Office 365; printer management; Microsoft Active Directory; Microsoft SCCM; Microsoft Intune; video conferencing.

Ability to : Develop and maintain cooperative and harmonious relationships within the Department and regional centers, the public, and others; maintain a calm demeanor under pressure; demonstrate consistency in attendance; work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs; analyze situations accurately and take effective action; speak and write effectively; reason logically and creatively; analyze data and present ideas and information effectively.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below:

State Employees - CalHR Benefits Website

CalPERS Health Benefit Summary 2026

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dds.ca.gov

Human Resources Contact: Desiree Cervantes

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

Equal Employment Opportunity Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Electronic application submission is highly encouraged. Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources. All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov. If you have not taken the Information Technology Associate exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click here to gain list eligibility.

Remove Any Confidential Information

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.