Information & Technology Associate

Workstream; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Boiling Point is seeking an IT Associate to provide day-to-day technical support across our restaurants, corporate office, and staff. You will handle tickets, POS support, hardware and software troubleshooting, and ensure smooth operations.

Ideal candidates have 1–2 years in IT, basic hardware knowledge, and strong customer service skills. Multitasking in a fast-paced environment is key; Mandarin Chinese is a plus and background checks apply.

Qualifications

• 1–2 years of experience in information technology or related field.
• Basic knowledge of computer hardware, software and operating systems.
• POS systems knowledge is a plus.
• Friendly attitude with excellent customer service skills.
• Able to multitask and work in a team environment.
• Proficient in MS Office Suite.
• Bilingual Chinese (Mandarin) is a plus.
• Background check and employment verification required.

Responsibilities

• Provide technical support and assistance to employees and restaurant locations.
• Review, prioritize, assign, and respond to incoming IT support tickets.
• Troubleshoot and resolve issues; maintain documentation for tickets.
• Provide POS support for NCR Aloha; troubleshoot hardware and software issues.
• Assist with software installation, updates, and basic configuration.
• Provide hardware support and setup for computers, peripherals, and equipment.
• Maintain inventory of IT equipment and assist with store hardware.
• Provide remote and on-site technology setup and network troubleshooting.
• Develop or present basic company-wide computer safety trainings.

Skills

IT support

POS knowledge

Customer service

MS Office

Job description

Boiling Point is a growing Taiwanese Hot Soup specialty restaurant with locations in the US, Canada, and China. At Boiling Point, we have a mission to bring great food to a wide audience. We believe in ensuring that every customer receives the best quality food and the most authentic Taiwanese food dining experience possible.

We are looking to expand and are in need of candidates with a positive, motivated attitude that would love to grow with the company. We would love for you to join us and be part of the Boiling Point family!

Purpose/Summary:

To provide day-to-day technical support to the Company's restaurants, corporate office, and employees. The IT Associate will serve as a first point of contact for IT-related issues, assisting with ticket management, Point of Sale (POS) support, software troubleshooting, hardware troubleshooting, and other technical support needs.

Duties/Responsibilities:

• Responsible for providing technical support and assistance to Company employees and restaurant locations, including, but not limited to:

- Review, prioritize, assign, and respond to incoming IT support tickets

- Troubleshoot and resolve issues within the scope of the position

- Maintain accurate notes and documentation for completed tickets

• Provide technical support for the Company's Point of Sale (POS) systems, NCR Aloha:

- Troubleshoot basic POS hardware and software issues

- Troubleshoot login, access, connectivity, and application-related problems

- Assist with software installation, updates, and basic configuration as directed

• Provide hardware support and troubleshooting, including:

- Computers, laptops, monitors, printers, scanners and other peripherals

- Basic troubleshooting, installation, configuration, and replacement of IT equipment

- Assist with the setup and deployment of new computers and equipment

- Maintain an organized inventory of IT equipment

- Assist with store related hardware (POS terminals, credit card readers, order monitors, etc)

• Provide remote and on-site technology setup, including computers, software, accounts, and other equipment.
• Assist with troubleshooting network and connectivity issues
• Maintain documentation of common technical issues
• Provide technical support to end-users, resolving IT-related issues.

- Develop or recommend, and/or present necessary company-wide computer safety trainings and best practices to enhance computer literacy among the organization's employees.

Minimum Qualifications:

• 1-2 years of experience working in Information Technology, or related field.
• Basic knowledge of computer hardware, software, and operating systems.
• Knowledge of Point of Sale (POS) systems is a plus.
• Friendly attitude with excellent customer service skills.
• Able to multitask and work in a team environment.
• Must be proficient in computer knowledge including MS Office Suite products.
• Bilingual Chinese (able to read/write/speak Mandarin Chinese) is a plus.
• All candidates are subject to a background check and employment verification process.

Physical demands:

• Ability to continuously stand or walk.
• Ability to bend and lift occasionally.
• Ability to lift up to 25 pounds occasionally.

Work environment:

• Work will be conducted in an office environment.
• May occasionally walk on slippery surfaces.
• The noise level in the work environment is occasionally loud.

We've come a long way since we opened our first location in 2004. But our goal still remains the same: to bring an authentic Taiwanese dining experience to a wider audience. We're always looking for people who share our passion for great food and good times. Expand your horizons and gain valuable skills as a part of one of the fastest growing companies in North America!