Information Technology Assistant

The Arc of Cumberland and Perry Counties; Carlisle (Cumberland County); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Starting at $19.50/hour

Health, dental, vision insurance at no

Cost for employee-only coverage

3 weeks paid vacation in first year

Life insurance

Long-term disability insurance

Retirement plan

Job summary

The Arc of Cumberland and Perry Counties is seeking an Information Technology Assistant to provide technical support across our organization. You’ll help keep our systems running by supporting staff, troubleshooting equipment and software, maintaining user accounts, and assisting with network and cybersecurity needs.

This is a role for someone who enjoys problem-solving, technology, and helping others within a mission-driven human services organization.

Qualifications

• Associate degree in Computer Science or related field or two years information systems experience.
• Familiar with Microsoft Windows and Microsoft Office; able to work with third-party software.
• Strong troubleshooting and communication skills; able to explain technical issues to staff.

Responsibilities

• Provide onsite and remote technical support for staff.
• Troubleshoot and repair computers, printers, software, and peripherals; manage user accounts.
• Maintain system checks, coordinate with vendors, and assist with cybersecurity needs.

Skills

Windows

Microsoft Office

Troubleshooting

Communication

Education

Associate degree in Computer Science or related field

Tools

Biometric time clocks

Job description

The Arc of Cumberland and Perry Counites is seeking an Information Technology Assistant to provide technical support across our organization. In this role, you'll help keep our technology systems running smoothly by supporting staff, troubleshooting equipment and software, maintaining user accounts, and assisting with network and cybersecurity needs.

This is a great opportunity for someone who enjoys problem-solving, technology, and helping others while working in a mission-driven human services organization.

What You'll Do

As an Information Technology Assistant, you'll help keep CPARC's technology systems running smoothly by troubleshooting and repairing computers, laptops, printers, software, peripherals, and other IT equipment. You'll provide onsite and remote technical support, monitor and respond to help desk requests, and configure, deploy, update, and maintain user systems and applications. You'll also manage user, email, and remote access accounts; perform routine network and system checks; coordinate with vendors; maintain IT equipment inventory; and troubleshoot biometric time clocks and related systems. You'll provide technical guidance to staff while following all cybersecurity, privacy, confidentiality, and security requirements.

What We're Looking For

We're looking for a dependable, tech-savvy problem solver with strong troubleshooting and communication skills. Candidates should have an Associate degree in Computer Science or a related field, or two years of information systems experience. The ideal candidate will be familiar with Microsoft Windows, Microsoft Office, and current third-party software; understand basic client/server concepts; and have experience installing and maintaining hardware, software, and peripherals. Candidates must be able to meet the physical demands of the position, including lifting up to 50 pounds and bending, kneeling, and crawling to access equipment. A valid Pennsylvania driver's license and safe driving record are required.

Our Benefits

We believe in taking care of the people who make our mission possible. This position offers a starting rate of $19.50 per hour, along with a generous benefits package that includes health, dental, and vision insurance at NO COST for employee-only coverage, 3 weeks of paid vacation during your first year of employment, life insurance, long-term disability insurance, a retirement plan, and additional voluntary benefits.

EOE AA M/F/Vet/Disability