Information Technology Application Coordinator

Long Beach Transit; Long Beach (CA); On-site; USD 84,000 - 118,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community connectivity as an IT Application Coordinator. This role involves managing ERP and EAM systems to optimize performance and support organizational goals. You will be the primary administrator, ensuring system security, troubleshooting issues, and collaborating with stakeholders to implement improvements. This position offers a dynamic work environment where you can leverage your problem-solving skills and cloud technology expertise to make a significant impact. If you're passionate about technology and community service, this opportunity is perfect for you.

Qualifications

• 5 years of IT experience with proficiency in cloud technology and ERP/EAM solutions.
• Strong understanding of security principles and project management tools.

Responsibilities

• Oversee ERP and EAM applications, ensuring system availability and performance.
• Manage user access and troubleshoot system issues with vendors and IT teams.
• Conduct system testing and collaborate on project scope with stakeholders.

Skills

Cloud infrastructure

Security principles

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Project management

User support

Education

Bachelor’s degree in business, computer science, or related field

Tools

Microsoft Project

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

As an organization we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others.
• Operate with Integrity - especially when no one is watching.
• Be open to new ideas and Continuous Improvement – seek ways to improve current processes.
• Be Proactive - take personal ownership especially when things go wrong.
• Cultivate the Potential of every employee – we must strengthen LBT through development and training.

The IT Application Coordinator – ERP- EAM is responsible for overseeing the implementation, administration, support, and optimization of enterprise resource planning (ERP) and enterprise asset management (EAM) systems under the guidance of the Executive Director and Vice President for Information Technology to ensure the successful achievement of project goals and objectives within the designated time frame and budget constraints. This role involves performing the following duties personally or through collaboration with others.

Responsibilities

• Act as the primary administrator for ERP and EAM applications, ensuring system availability, performance, and security.
• Manage user access, roles, and permissions while ensuring compliance with security policies.
• Troubleshoot and resolve system issues, working with vendors and internal IT teams as needed.
• Maintain system configurations, workflows, and integrations to align with business processes.
• Lead or assist in system upgrades, enhancements, and new module implementations.
• Work with stakeholders to identify business needs and recommend system improvements or automation opportunities.
• Conduct system testing, validation, and user acceptance testing (UAT) for upgrades and new functionalities.
• Ensure proper documentation of system configurations, customizations, and workflows.
• Work closely with software vendors for system support, licensing, and enhancements.
• Partner with IT and business leaders to align ERP and EAM strategies with organizational goals.
• Collaborate with internal users on project scope and planning schedules that impact their areas of responsibility.
• Participate in cross-functional projects that require ERP and EAM expertise.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Attributes and Skillsets:

• Must have a strong understanding of cloud infrastructure, security principles, and best practices to support system scalability, reliability, and data management.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to exercise judgment in analyzing, appraising, evaluating, and solving problems of a difficult procedural or technical nature.
• Aptitude for creativity, innovation, and learning new technology.
• Must possess excellent communication (oral and written) and problem-solving skills.
• Willingness to handle a wide range of IT responsibilities, including user support functions.
• Advanced skills with project management tools, including Microsoft Project, Word, Excel, and PowerPoint.
• Certification in project management (e.g. PMP) is a plus.
• Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment.

Education and/or Experience:

Bachelor’s degree in business, computer science, information technology, business management, or a related field required. Five years of overall IT experience and proficiency in cloud technology, including cloud-based ERP and EAM solutions, SaaS applications, and cloud integrations preferred.

Salary Range: $84,849 - $117,144 (Depending on Qualifications)

Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position.

Application

Apply online at www.ridelbt.com/careers. Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.

Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).

Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas.

An Equal Opportunity Employer

Successful candidate must pass agency physical, drug and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.