Information Technology Analyst 1 (40 Hour) Hybrid #261102-7603FR-002

State of Connecticut; Rocky Hill (CT); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The State of Connecticut Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team seeks an Information Technology Analyst 1 to support CT Department Veterans Affairs (CTDVA). The role focuses on day-to-day operations of clinical applications, planning upgrades, and supporting system performance.

Location is Rocky Hill, CT. This full-time, first-shift, hybrid position may include telework per policy.

Qualifications

• Five years of IT operations support or related IT experience.
• Two years of basic technical support experience in help desk, hardware/software, data communications, or related areas.

Responsibilities

• Support and maintain enterprise healthcare and clinical applications.
• Plan, test, and deploy application upgrades and patches.
• Collaborate with users, vendors, and technical teams to resolve issues.

Skills

Data control functions

IT equipment

Programming concepts

Programming languages

Information systems

Networks

Operating systems

Systems analysis

Problem solving

Communication skills

Documentation

Debugging programs

Education

Bachelor's in MIS/CS

Tools

HL7 integrations

SharePoint

Power Automate

Job description

Introduction

The State of Connecticut Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team is currently accepting applications for an Information Technology Analyst 1 position to service Connecticut Department Veterans Affairs (CTDVA).

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportuni ties
• A healthy work/life balance to all employees

THE ROLE

The Information Technology Analyst 1 will primarily be responsible for supporting the day-to-day operations of business and clinical applications for the Department of Veterans Affairs, which include planning, monitoring, and administrative support.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift (hours could vary)
• Location: Rocky Hill, CT
• This hybrid position is eligible to apply for telework in accordance with the Telework Policy .

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley at [e-mail] . Join the State of Connecticut and take your next career step with confidence!

Purpose of Job Class (Nature of Work)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Examples of Duties

• Support and maintain enterprise healthcare and clinical applications.
• Plan, test, and deploy application upgrades, patches, enhancements, and releases.
• Partner with users, vendors, and technical teams to resolve application issues and improve system performance.
• Administer and support EHR, pharmacy, medication dispensing, and other clinical applications.
• Manage application security, user access, roles, permissions, and system configurations.
• Develop and maintain clinical forms, workflows, order sets, and documentation templates.
• Coordinate application recovery, failover, and disaster recovery testing.
• Support medication barcode scanning and automated dispensing systems.
• Monitor and maintain HL7 interfaces and healthcare system integrations.
• Serve as Health Information Exchange (HIE) Administrator and support interoperability initiatives.
• Support clinical data, archival, and retention activities.
• Develop and support SharePoint and Power Automate solutions, workflow automation, and document management processes.
• Coordinate application-related projects and collaborate with vendors, stakeholders, and technical teams.
• Performs related duties as required.

Knowledge, Skill and Ability

Considerable knowledge of

• data control functions;
• IT equipment and diagnostic tools;

Knowledge of

• principles and techniques of computer programming;
• programming languages;
• principles of information systems;
• principles and concepts of network environments;
• computer operating systems;
• fundamental principles and theories of business and planning functions;
• principles and techniques of systems analysis, design and development;
• capabilities of computer equipment and technology;

Considerable

• technical problem solving skills;
• logic and analytical skills;

Skills

• interpersonal skills;
• oral and written communication skills;

Considerable ability to install and maintain microcomputer hardware, software and network components;

Ability to

• prepare and maintain records, logs, reports, documentation, and manuals;
• write, test and debug computer programs;
• use programming development tools;
• identify, analyze and resolve simple business and technical problems.

Minimum Qualifications - General Experience

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Minimum Qualifications - Special Experience

Two (2) years of the General Experience must have been performing basic technical support work in such areas as:

• help desk functions;
• installing and maintaining basic computer hardware and software;
• data communications, microcomputer support, production control or programming;
• performing any closely related basic technical support function.

NOTE:

For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

Minimum Qualifications - Substitutions Allowed

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
• For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.
• Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.

Preferred Qualifications

• Experience administering Electronic Health Record (EHR), pharmacy, and medication management applications.
• Experience managing application security, user provisioning, role-based access controls, and system configuration of business applications.
• Experience developing templates, assessment forms, order sets, and clinical documentation.
• Experience with Healthcare Information Exchanges (HIE), HL7 integrations, and data archival processes.
• Experience with SharePoint and Power Automate solutions.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.