Information Technology Analyst 1 (40 Hour) (Hybrid)

State of Connecticut - Department of Correction; Hartford (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

Telework eligible

Professional development

Job summary

The Connecticut State Library is seeking an Information Technology Analyst 1 to support, maintain, and enhance its digital platforms and business applications, including CMS, websites, and online forms. Based in Hartford with a Monday–Friday, 40-hour workweek, this hybrid role offers telework eligibility and opportunities to collaborate with vendors and IT teams.

Candidates should have strong IT fundamentals, experience with PHP/HTML CMS, SharePoint, and Microsoft 365, plus a solid grasp of

Qualifications

• Experience administering website content management systems (CMS) and accessibility standards (WCAG/Section 508).
• Experience developing database-driven web applications using PHP, HTML and CMS platforms.
• Experience managing application security, user provisioning, and role-based access controls.
• Experience with online forms and Microsoft 365 collaboration tools.
• Experience with supporting website content publishing, accessibility compliance, and user experience improvements.

Responsibilities

• Supports and maintains public-facing CMS and digital service applications.
• Administers, configures, and troubleshoots web applications and PHP-based systems.
• Plans, tests, and implements upgrades, patches, and new releases.
• Collaborates with users, vendors, and technical teams to identify requirements and improve performance.
• Develops and maintains online forms, workflows, and digital processes.
• Manages application security, user accounts, roles, and system configurations.
• Supports publishing, information architecture, accessibility, and UX improvements.
• Monitors integrations between websites, forms, databases, and third-party systems.
• Develops and maintains documentation and user guides.
• Assists with backup validation and business continuity.

Skills

Programming concepts

Web applications

Networking basics

Problem solving

Systems analysis

IT troubleshooting

Oral/Written communication

Education

Bachelor's degree

Master's degree substitute

Tools

PHP

HTML

SharePoint

Power Automate

Job description

Introduction

The State of Connecticut,�Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team, is seeking to hire an Information Technology Analyst 1�in service to the Connecticut State Library (CSL).

WHAT WE CAN OFFER YOU

Visit our new State Employee Benefits Overview page!

• Professional growth and development opportunities
• A healthy work/life balance to all employees

THE ROLE

The Information Technology Analyst 1 will primarily be responsible for supporting, maintaining, and enhancing the Connecticut State Library's digital platforms and business applications, including websites, content management systems, online forms, and web-based business applications.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift (hours could vary)
• Location: Hartford, CT
• This hybrid position is eligible to apply for telework in accordance with the Telework Policy.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

EXAMPLES OF DUTIES

• Supports and maintains public-facing content management systems (CMS) and digital service applications;
• Administers, configures, and troubleshoots web applications, PHP-based systems, and business applications;
• Plans, tests, and implements application upgrades, patches, enhancements, and new releases;
• Partners with business users, vendors, and technical teams to identify requirements, resolve issues, and improve application performance;
• Develops, maintains, and supports online forms, workflows, and digital business processes;
• Manages application security, user accounts, roles, permissions, and system configurations;
• Supports website content publishing, information architecture, accessibility compliance, and user experience improvements;
• Monitors and maintains integrations between websites, forms, databases, and third-party systems;
• Develops and maintains documentation, technical procedures, and user guides;
• Assists with application recovery, backup validation, and business continuity activities;
• Develops and supports SharePoint, Power Automate, and workflow automation solutions to improve operational efficiency;
• Coordinates application-related projects and collaborates with vendors, stakeholders, and technical teams to support digital initiatives;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of data control functions;
• IT equipment and diagnostic tools;
• Knowledge of principles and techniques of computer programming;
• programming languages;
• principles of information systems;
• principles and concepts of network environments;
• computer operating systems;
• fundamental principles and theories of business and planning functions;
• principles and techniques of systems analysis, design and development;
• capabilities of computer equipment and technology;
• Considerable technical problem solving skills;
• logic and analytical skills;
• interpersonal skills;
• oral and written communication skills;
• Considerable ability to install and maintain microcomputer hardware, software and network components;
• Ability to prepare and maintain records, logs, reports, documentation, and manuals;
• write, test and debug computer programs;
• use programming development tools;
• identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

• help desk functions;
• installing and maintaining basic computer hardware and software;
• data communications, microcomputer support, production control or programming;
• performing any closely related basic technical support function.

NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
• For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.
• Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience administering website content management systems (CMS), web applications, and accessibility standards (WCAG/Section 508)
• Experience developing database-driven web applications using PHP, HTML and content management platforms
• Experience managing application security, user provisioning, and role-based access controls
• Experience with online forms and Microsoft 365 collaboration tools
• Experience with supporting website content publishing, accessibility compliance, and user experience improvements

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.