Information Technology Aide I

Nassau BOCES; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Nassau BOCES seeks an entry‑level IT Aide to assist in installing and maintaining PCs/workstations and to help diagnose first‑level hardware and software issues. You will learn network support tasks and assist in deploying operating systems and apps under supervision.

The role emphasizes teamwork, accurate record‑keeping, basic data handling, and providing reliable end‑user support in a school district environment. High school diploma required; one year of related experience preferred.

Qualifications

• High school diploma and 1 year of paid experience installing and maintaining computers, networks, or supporting users.
• Substitutions: 30 credits with 6 in computer field may be accepted in lieu of experience.
• Certificate in networking/PC field may substitute for experience.

Responsibilities

• Maintain stand-alone or networked PCs/workstations.
• First-line diagnosis and troubleshooting of PC/workstation problems.
• Install and support computer network operating systems and utilities.
• Assist in proper use of PC/workstation hardware and peripheral equipment.
• Assist in installing system and application software upgrades.
• Refer complex problems to appropriate personnel.
• Assist in loading and testing PC applications.
• Monitor hardware, software, and parts inventory.
• Assist in data loading, extracting, and database updates.
• Demonstrate proper operation of computer equipment.
• Support end-users and maintain a safe operating environment.

Education

High school diploma

Tools

Windows OS

Networking basics

Job description

GENERAL STATEMENT OF DUTIES

Aids in installing and maintaining computer workstations; assists in initial diagnosis of computer workstation problems: performs related duties as required.

COMPLEXITY OF DUTIES

Under general supervision, the duties are technical and require the use of judgment. This position differs from the Information Technology Aide II in that incumbents diagnose only first-level personal computer (PC)/workstation problems and begin learning and assisting in network maintenance.

TYPICAL DUTIES

• Aids in maintaining stand‑alone or networked PCs/workstations.
• Assists in first‑line diagnosis and troubleshooting of PC/workstation problems.
• Aids in installing, implementing, and supporting computer network operating systems, as well as system utilities.
• Assists in the proper use of PC/workstation or desktop hardware and related peripheral equipment.
• Aids in installing and upgrading various computer network operating systems.
• Assists in supporting applications and installing them onto PCs/workstations.
• Refers more complex problems to appropriate personnel.
• Assists in installing system and application software, upgrades, and utility packages.
• Assists in installing and testing industry standard PC application software.
• Assists in ensuring safe and clean operating environment.
• Performs minor adjustments on computer hardware.
• Assists in demonstrating proper operation of computer and peripheral equipment.
• Monitors hardware, software, and parts inventory.
• Assists in monitoring internet availability on all PCs/workstations.
• Aids in loading, extracting and importing data.
• Aids in manipulating databases and modifying content.
• May generate reports, as required.

Full Performance Knowledges, Skills, And Abilities

• Knowledge of word processing, spreadsheet, database, graphics, presentation, and desktop publishing software used in PCs.
• Knowledge of the principles, practices, and procedures involved with computer networks.
• Knowledge of installation and maintenance of PC operating systems and application software.
• Knowledge of first line diagnosing/troubleshooting of computer problems relating to software packages and basic hardware issues.
• Ability to learn to manipulate databases.
• Ability to analyze and resolve computer network systems software problems.
• Ability to use internet browsers.
• Ability to express oneself effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with associates and end-users.

Training and Experience

Graduation from high school and One year of satisfactory, paid experience installing and maintaining applications, computers, computer networks, or supporting or training the users.

Note

• Completion of one year (thirty credits) of education at a regionally accredited or New York State registered college or university, including six credits in the computer field, may be substituted for the above‑mentioned experience.
• Possession of a certificate in a networking/personal computer‑related field validated by one of the major computer hardware/software vendors, certification institutions, or from a public or commercial school registered by the New York State Department of Education, or an out‑of‑state branch of that school, may be substituted for the above‑mentioned experience.

Necessary Special Requirement

Continuing possession of an appropriate class, valid Driver License issued by the State of New York may be required.

Non-Discrimination Statement

The Nassau BOCES offers employment and educational opportunities without regard to age, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military/veteran status, national origin, predisposing genetic characteristics, race, religion (including religious practice and/or expression), sex (including pregnancy, childbirth, or related medical condition), sexual orientation, victim of domestic violence status or any other characteristic or status protected by applicable law. In accordance with Federal law, the Nassau BOCES shall provide equal facility access to the Boy Scouts and other designated youth groups. The Nassau BOCES does not discriminate or take any retaliatory action against an employee with respect to compensation, terms, conditions or privileges of employment because of the employee's or dependent's reproductive health decision‑making. Additional information is available by contacting the following individuals: Sammy Gergis, Assistant Superintendent - Human Resources, Department of Human Resources at 516-396-2358, [e-mail] and/or Mark Raimondi - Acting Director, Department of Human Resources at 516-396-2347, [e-mail]. For further information, please see Policies 0100 Equal Opportunity and Non-Discrimination; 0110 Sexual Harassment and 0115 Dignity for All Students Act. A complete version of the Non-Discrimination Statement and the Policy Manual are available on the Nassau BOCES website at www.nassauboces.org.