Account / Project Manager

Technik Llc; Fenton (MI); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Healthcare stipend

SIMPLE IRA

Training & certification support

Bonuses and profit sharing

Paid time off & holidays

Job summary

Technik is seeking an IT Technical Account & Project Manager in the United States (Michigan). You will manage approximately 25 client accounts, translate technical quotes into client-facing proposals, and drive projects from approval to completion within a managed IT environment.

The role emphasizes ownership of client relationships and projects, with a focus on explaining solutions to nontechnical decision-makers and coordinating with the technical team to meet client needs.

Qualifications

• Experience in IT, technical project management, technical account management, managed IT services, or a similar technology-focused environment.
• Working knowledge of networking, servers, workstations, cybersecurity, backups, hardware, software, and cloud services.
• Ability to explain technical concepts to nontechnical clients.
• Strong organization and follow-through.
• Ability to manage multiple clients and projects simultaneously.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand each client’s business, technology environment, and future needs.
• Identify and coordinate technology projects and recommendations.
• Review technical quotes and turn them into client-facing proposals.
• Present proposals and explain solutions, costs, and next steps to clients.
• Coordinate project approval, scheduling, communication, and implementation.
• Manage projects from approval through completion.

Skills

IT project management

Client relationship management

Business IT understanding

Communication skills

Multi-client management

Tools

Microsoft 365

Job description

The IT Technical Account & Project Manager is the primary point of contact for Technik's IT clients. This role combines client relationship management, technical project management, and technology planning.

Position Summary

You will manage approximately 25 client accounts, develop a strong understanding of their businesses environments, and take ownership of their needs.

When a client has a technology need/project, you will work with our technical team to understand the recommended solution, develop client-facing proposals from technical quotes, coordinate approval and scheduling, and manage the project through completion.

This is not a technician role, but a strong understanding of business IT is important. You should be comfortable discussing technology with both our technical team and our clients, understanding technical recommendations and project scope, asking informed questions, and explaining solutions to nontechnical decision-makers.

This is not a sales position. It is a client ownership and project management role within a managed IT environment.

What You’ll Do

• Serve as the primary point of contact for assigned clients
• Build and maintain strong, long-term client relationships
• Understand each client’s business, technology environment, and future needs
• Identify and coordinate technology projects and recommendations
• Work with the technical team to understand project scope, requirements, equipment, licensing, and labor
• Review technical quotes and recommendations and turn them into clear, client-facing proposals
• Present proposals and explain technical solutions, costs, and next steps to clients
• Coordinate project approval, scheduling, communication, and implementation
• Manage projects from approval through completion
• Keep clients, technicians, and vendors informed throughout projects
• Track deadlines, open items, and follow-up
• Help clients plan and budget for future technology needs
• Assist with client onboarding and technology planning

What We’re Looking For

We’re looking for someone who is technically knowledgeable, highly organized, and comfortable owning client relationships and projects.

• Experience in IT, technical project management, technical account management, managed IT services, or a similar technology-focused environment
• Working knowledge of common business IT concepts, including networking, servers, workstations, Microsoft 365, cybersecurity, backups, hardware, software, and cloud services
• Ability to understand technical recommendations, project scope, and proposed solutions
• Ability to ask informed technical questions and recognize when additional information or clarification is needed
• Ability to explain technical concepts and recommendations clearly to nontechnical clients
• Strong organization and follow-through
• Ability to manage multiple clients and projects simultaneously
• Strong written and verbal communication skills
• Comfortable working directly with business owners and decision-makers
• Practical problem-solving and good judgment
• Ability to take ownership and see projects through to completion
• Professional, dependable, and responsive

Experience working for an MSP or other IT services company is strongly preferred.

Compensation

• $50,000+ base salary, depending on experience
• Performance-based commission tied to managed client accounts
• Typical total compensation of $60,000–$80,000
• Quarterly performance bonuses
• Year-end profit sharing
• Monthly healthcare reimbursement / stipend
• 80 hours PTO + 6 paid holidays
• 3% SIMPLE IRA
• Training and certification support
• Quarterly and year-end performance bonuses
• Year-end profit sharing

Other Requirements

• Must maintain professional client relationships and represent Technik well
• Must be comfortable communicating directly with business clients and decision-makers
• Must pass State of Michigan LEIN/CJIS background check

Why This Role

At Technik, you’ll be the person our clients know and rely on. You’ll understand their technology needs, work with our technical team to develop solutions, create and present proposals, and make sure projects move from recommendation to approval to completion.

If you’re technically knowledgeable, organized, and enjoy taking ownership of client relationships, we’d like to hear from you.