Information Technology

University-of-Hawaii-System; Hawaii; On-site; USD 49,000 - 59,000; Full time

Job summary

University of Hawai'i System is seeking an Information Technology (IT) Specialist to support the Leeward CC environment and library IT services. The role centers on assisting campus IT support, user training, and hardware maintenance across multiple sites in Hawaii.

Essential duties include liaising between ITG and the Library, supporting the Help Desk, and purchasing campus technology per state guidelines. Evening/weekend hours may be required.

Qualifications

• Bachelor's degree in Computer Science, MIS, or related field; 0 years of experience or equivalent.
• Functional knowledge of test center/help desk and microcomputer support (PC and Macintosh).
• Understanding of technology, systems, hardware, and software for support centers.
• Ability to identify problems, causes, and resolve routine issues in help desk and microcomputer support.
• Ability to interpret administrative directives and align IT operations with standards.
• Strong written and verbal communication; ability to write reports and procedures.

Responsibilities

• Acts as liaison between ITG and Library to connect, adopt, and support technology.
• Provides services and support at Library Circulation desk and IT Help Desk.
• Assists with campus-wide IT support at satellite locations.
• Maintains and repairs hardware and peripherals; trains student workers.
• Provides guidance on technology use and campus security requirements.
• Maintains inventory of campus computers and printers.

Skills

IT Help Desk

Problem Solving

Communication

Hardware & Software

Teamwork

Office Software

Education

Bachelor's degree in CS or MIS

Tools

PC Hardware

Mac Hardware

Networking

VDI

Job description

Title: Information Technology (IT Specialist)

Position Number: 0097615

Hiring Unit: Academic Services

Location: Leeward CC (Pearl City, Waianae, Wahiawa)

Date Posted: October 15, 2026

Closing Date: October 29, 2026, 11:59 PM HST

Band: A

Salary: salary schedules and placement information

Additional Salary Info: PBA; minimum $4,825/month

Full-Time/Part-Time: Full-Time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: general funds, to be filled 12/26, pending availability of funds and actual staffing requirements. For Leeward CC days, nights, weekends, and/or holidays as directed.

Duties and Responsibilities

(** Essential Functions)

1. *Under general supervision, acts as the liaison between the Information Technology Group (ITG) and the Library. Consult with the appropriate parties within ITG and the Library to connect, adopt, and support the technology.
2. Provides services and support at the Library Circulation desk and IT Help Desk.
3. ** Assists with campus-wide IT support services, including satellite locations of the campus.
4. ** Works with faculty, staff, & students in assuming responsibility for the operation of the technology (computer hardware & software, scanners, printers, video projectors and other peripheral devices).
5. ** Performs installations, regular maintenance, troubleshooting, and minor repairs on microcomputers, printers and peripheral devices.
6. Supervise student workers.
7. Provide new student worker training on IT-owned technology in the Library.
8. Provide consultation with end-users on recommending technology according to Leeward CC’s security and hardware requirements.
9. Purchase campus technology following state procurement guidelines
10. Provides guidance and support to users in the effective use of technology, media resources, and library facilities. Monitors library equipment and spaces, identifies issues or maintenance needs, and communicates concerns to appropriate staff to ensure a safe and functional environment.
11. Provide UH Username password resets for faculty/staff/students.
12. Update and maintain the campus computer and printer inventory.
13. Provide user support for VDI.
14. Distribute multi-factor authentication hard tokens to faculty/staff/students.
15. ** Maintains records of activities, collects assessment data & performs assessments to help improve service(s) to the campus.
16. **Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
17. **Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Services.
18. **Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Services and takes timely action as needed.
19. May require evening and weekend hours.
20. Other Duties As Assigned

Minimum Qualifications

1. Possession of a baccalaureate degree in Computer Science, Management Information Systems, or related field and 0 year(s) of progressively responsible professional experience with responsibilities for managing or supporting IT Help Desk operations; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of test center/help desk and microcomputer support (PC and Macintosh) demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
3. Functional knowledge and understanding of technology, systems, hardware, and software associated with operating a test center/help desk and microcomputer support center.
4. Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of test center/help desk and microcomputer support (PC and Macintosh).
5. Ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
6. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
7. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
8. Demonstrated ability to operate an office software suite (word processor, spreadsheet, and database), web browser and email client software.

Desirable Qualifications

1. Professional experience using PC and Macintosh hardware and related software in a higher education environment.
2. Professional experience with data networks.
3. Professional experience assisting students and faculty with microcomputer software use in a higher education environment.
4. Professional experience working in a computer test center, lab or helpdesk environment for a higher education institution.
5. Experience with computer and peripheral equipment purchasing and managing a budget.
6. Professional certifications in an Information Technology related area(s). Such as A+, MCP, MCSA, MCSE etc.
7. Two years of professional management experience in a help desk/microcomputer support center.
8. Knowledge of EIA/TIA design and wiring installation standards

NOTE: The best-qualified selectees from the applicant pool will be contacted for an on-campus interview and will be required to perform live demonstrations determined by the interviewing committee.

Inquiries:

Leeward Community College

Human Resources Office

808-455-0326

[e-mail]

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained