Financial Aid Manager, 0080654

University of Hawaii system; Hawaii; On-site; USD 57,000 - 69,000; Full time

Job summary

University of Hawaiʻi is seeking a Financial Aid Manager at Leeward Community College to lead the Financial Aid Office, manage staff, and ensure compliant awarding of federal, state, and institutional funds. The role requires strong leadership, budgeting, and reporting capabilities.

The position is permanent, full-time, 11-month calendar, with duties spanning policy development, audits, outreach, and student financial planning. Inquiries: [e-mail].

Qualifications

• Possess a bachelor’s degree and 6 years of professional experience in financial aid administration.
• Broad knowledge of financial aid laws, rules, and systems in a collegiate setting.
• Ability to lead staff, supervise priorities, and manage relationships.
• Experience with reporting, audits, compliance, and policy development.

Responsibilities

• Provide leadership and management of FAO and administration of federal, state, and institutional funds.
• Direct and coordinate FAO staff efforts in promoting, qualifying, and servicing applicants.
• Oversee document collection, needs analysis, budgeting, FAFSA verification, and loan processing.
• Develop and implement policies ensuring compliance with regulations and directives.
• Manage online FAO database, data input, corrections, and reporting.
• Represent the College in response to audits and recommendations.
• Coordinate communications between college divisions and external offices on aid availability and payments.

Skills

Leadership

Budgeting

Communication

Policy interpretation

Staff coordination

Education

Bachelor's degree in Education, Business, Public Administration, Social Science, or related field

Tools

Student information system

Word processing & spreadsheets

Job description

Title: Financial Aid Manager

Position Number: 0080654

Hiring Unit: Student Services

Location: Leeward Community College

Date Posted: October 26, 2026

Closing Date: November 17, 2026

Band: B

Salary: salary schedules and placement information

Additional Salary Info: PBB, minimum $5,640/month

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: to begin approximately 01/27, pending availability of funds and actual staffing requirements. For Leeward CC days, evenings, and weekends on- and off-campus, as required

Duties and Responsibilities

1. Provides leadership, accountability, and management of financial aid programs and activities by planning, organizing, and supervising the Financial Aid Office (FAO) in the administration of federal, state, and institutional financial aid funds and services.
2. Directs, supervises, and coordinates FAO staff efforts and initiatives in promoting, marketing, qualifying, monitoring, and servicing to possibly and currently qualified financial aid applicants in accordance with federal, state, institutional, and other policies and procedures.
3. Oversees the full-service financial aid processing to include document collection and verification, needs analysis, budgeting and awarding, FAFSA verification, loan certification and processing, and academic progress monitoring.
4. Responsible for FAO staff management to include selection, hiring, training, mentoring and advising, work planning and assigning, job assessment, employee reward and discipline, and complaint assessment and resolution.
5. Develops and implements policies and procedures that ensure the success and compliance with applicable federal, state, and institutional regulations and directives of the financial aid awarding process, the monitoring of expenses, and utilization of funds.
6. Implements and manages new programs and revises procedures of existing programs due to changes in regulations.
7. Develops, implements, reviews, and refines the on-line computerized financial aid database management andinformationretrieval software, ensuring the input of applicant and award data and corrections of data into the computer system.
8. Researches, reconciles financial aid accounts and analyzes information for accurate and timely required and special financial aid, fiscal and other reports.
9. Represents the College in responding to questions, findings and recommendations from Federal and State auditors to include preparing the initial draft response to all audit findings.
10. Coordinates and facilitates the communication between respective college divisions, programs, and offices, on campus and external, as related to financial aid availability, assistance, grade verification, and payments.
11. Ensures the counseling of students and prospective students, spouses and parents regarding financial aid planning and loan counseling, unsatisfactory academic progress counseling, and debt management counseling.
12. Develops outreach strategies to prospective students and families and to current students that promote sound financial planning for the purpose of successfully financing the academic goals and facilitating the academic success of each eligible student.
13. Develops and implements strategic initiatives that align and maximize the FAO's role in student recruitment, retention, and completion, supporting students in achieving their educational goals and earning certificates and degrees.
14. Plans the FAOoperational budget, Financial Aid Administrative Cost Allowance budget, and monitors expenditures from those accounts and the applicable program accounts. Works with the Dean of Student Services torequest anyadditional resources necessary to support the operations of the FAO.
15. Develops program outcomes for the financial aid functional area, monitors assessment of outcomes, and develops plans of action for improvement based on program review.Collects and analyzes data to write the Annual Report of Program Data (ARPD).
16. Coordinates efforts of FAO staff with other departments in student services to ensure comprehensive service to students.
17. Develops programming to educate students on alternative sources of financial aid, such as the Hawaii Community Foundation and other external sources.
18. Collaborates with FAOs of other institutions in the UH system as needed to ensure accurate information and seamless service to studentswhocross campuses or transfer
19. Reports regularly to the Dean of Student Services regarding any issues with financial aid staff and/or new regulations or initiatives that impact the functioning of the financial aid office.
20. Attendsworkshops and training to stay current on financial aid regulations.
21. Ensures that the College is compliant with federal, state and University student aid regulations and expectations. Identifies and provides guidance around areas of non-compliance and assists in the development of solutions.
22. Participates in the development, review and/or revision of UHCC and UH system policy that support campus compliance with federal financial aid regulations and/or that impacts the work of campus financial aid offices. Provides guidance in the campus’s implementation of UHCC or UH system policies.
23. Participates in campus, UHCC and UH initiatives that support student success or address operational issues. Represent the College’s interests on committees, taskforces, and/or working groups. Provide consultation, education and advocacy from a campus perspective.
24. Prepares and/or delivers reports and presentations, both oral and written, to various audiences as needed.
25. Ensures that information regarding financial aid is accurately reflected on the College’s website, in its catalog, via its chatbots and other relevant information sources for students and the public.
26. Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in Education, Business, Communication, Public Administration, Social Science, or related field and 6 year(s) of progressively responsible professional experience with responsibilities for the administration and/or delivery of financial aid; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the area of financial aid to include grants, scholarships, and loans as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with financial aid in a collegiate environment.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software, and the use of the Internet.
8. Demonstrated experience utilizing a student information system to administer financial aid.
9. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
10. Extensive experience directing financial aid practices and procedures in a collegiate environment.
11. Experience working with minorities, underrepresented, and/or disadvantaged students.
12. Possess progressively responsible experience working with a collegiate student services working setting.

Desirable Qualifications

1. Considerable working knowledge in creating financial aid processes and procedures in accordance with the University of Hawaii policies and regulations.
2. A minimum of 5 years of administrative experience in student financial aid programs in a comprehensive community college or university.
3. Possession of relevant professional experience in a community college
4. Demonstrated experience working with the UH Banner System.
5. Experience in financial aid counseling and program responsibility.
6. Demonstrated experience utilizing a Financial Aid Management System.
7. Possession of relevant professional experience in collegiate admissions processing, counseling and/or cashiering.
8. Considerable working knowledge of the principles and practices of modern office management.

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-based basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Inquiries: Leeward Community College Human Resources Office 808-455-0326 [e-mail]