Information Technologist 2

State of Ohio; Columbus (OH); On-site; Full time

Job summary

The State of Ohio seeks an Information Technologist 2 within the Office of First Responder Services. This position requires expertise in IT maintenance and support, with a focus on assisting first responder systems. Benefits include medical coverage and paid time off. Ideal candidates will have relevant experience in computers and telecommunications.

Benefits

Medical Coverage

Free Dental, Vision, and Basic Life Insurance

Paid time off including vacation and sick leave

Education and Development Opportunities

Public Retirement Systems

Qualifications

• 18 months combined work experience in computers or telecommunications.
• 12 months combined work experience as specified by the agency position description.
• Completion of the associate core program is preferred.

Responsibilities

• Provide maintenance & documentation to information system users.
• Generate enhancements for existing infrastructure, software, or database.
• Assist customers with management of subscribed devices.

Skills

Computer Literacy

Customer Service

Analyzation

Attention to Detail

Critical Thinking

Problem Solving

Education

Associate core program in computer science or information systems

Tools

ServiceNow

PowerShell

MS Office 365 Apps

Job description

Job Description - Information Technologist 2 - Office of First Responder Services MARCS (250000M4)

Information Technologist 2 - Office of First Responder Services MARCS ( 250000M4 )

Organization

Organization

: Administrative Services

Agency Contact Name and Information : [e-mail]

Unposting Date

Unposting Date

: Ongoing

Work Location

Work Location

: Information Services - SOCC 1320 Arthur E Adams Drive Columbus 43221

Primary Location

Primary Location

: United States of America-OHIO-Franklin County

Compensation : $29.23 (Step 1) to $42.81 (Step 9) per hour

Schedule

Schedule

: Full-time

Union : OCSEA

Primary Job Skill

Primary Job Skill

: Information Technology

Technical Skills : Computer Literacy, Customer Service, Information Technology

Professional Skills : Analyzation, Attention to Detail, Critical Thinking, Customer Focus, Interpreting Data, Problem Solving

Primary Technology : Telecomm

Agency Overview

This posting is for Second Shift & Third Shift

About Us:

The Ohio Department of Administrative Services (DAS) is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve out Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Multi-Agency Radio Communication System (MARCS) is dedicated to providing Ohio's first responders and public safety providers with state-of-the-art wireless digital communications, and to promote interoperability, in order to save lives and maximize effectiveness in both normal operations and emergency situations.

Job Duties

What You'll Do:

Provide maintenance & documentation to information system users &/or IT specialists:

• Enter meta-data into repositories
• Perform loading validation
• Execute unit or system test scripts
• Provide maintenance support for application software
• Develop, organize, file, & maintain platform specific documentation

Generate enhancements for existing infrastructure, software, or database systems in compliance with specifications & standards:

• Create &/or modify program modules
• Create database diagrams
• Write standard queries
• Writes test cases &/or scripts for unit & system testing
• Verifies unit & system test results to ensure software is producing desired results

Assist customers with management of subscribed devises, which includes:

• Beginning the workflow for new customer onboarding
• Management of devices for existing customers
• Update customer contact/database information

Collaborate with financial & technical teams to ensure timely & accurate processing if internal & external device management, financial data & management of assets in accordance with workflow procedures

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
• Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

Knowledge, Skills, & Abilities:

Knowledge of:

Computers & electronics

Oral & written communication tools & techniques

Customer support & personal service

Telecommunications (e.g., Microwave, wireless, fiberoptic)

IT security principles & methods

Trunked digital LMR/Dispatch Consule

MARCS tower sites safety practices*

Operating systems installation & configuration procedures

Network standards, protocols, & procedures

Platform usage

Capabilities of network equipment (e.g., routers, switches, bridges, & related hardware)

Back-up & recovery techniques

Technical writing & documentation practices

Skill for:

Reading comprehension

Speaking

Service orientation

Installation

Troubleshooting

Critical thinking

Systems evaluation & operation monitoring

Knowledge of Public Safety Operations/Procedures*

Ability to:

Transport items up to 50 lbs.

Operate help desk software (e.g., ServiceNow & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 Apps, VoIP/Call Center app)

Carry out instructions inwritten, oral or picture form

Understand manuals & verbal instructions technical in nature

Stay abreast of current technologies in area of IT assigned

Deal with problems involving several variables in familiar context

Accurately communicate with coworkers & superiors quickly & efficiently

Communicate/collaborate with other MARCS employees routinely*

Provide excellent customer service at all times to MARCS customers, vendors, & others.

*Developed after employment

Supplemental Information

• The MARCS Program operates 24/7/365/ Although regular business hours are 8 a.m. to 5 p.m., Monday through Friday, the entire staff is on call.
• This posting is for four available positions, shifts for each to be determined. The positions may require work on weekends, holidays, and non-traditional shifts.
• The successful candidate(s) may be required to carry a state cell phone.
• The successful candidate(s) will be considered an "essential" employee for weather events.
• When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting.
• All answers to the supplemental questions must be supported by the work experience provided on your Civil Service Application.
• If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.