Information Technologist 3

State of Ohio; Columbus (OH); On-site; Full time

Job summary

Join a dedicated team at a forward-thinking state agency as an Information Technologist 3, where you will play a crucial role in supporting IT operations. This position offers an exciting opportunity to engage with various technologies and provide essential support to users. You will be responsible for troubleshooting IT issues, maintaining hardware, and ensuring smooth operations within the Medical Board. With a focus on customer service and teamwork, you will collaborate with colleagues to enhance the efficiency of IT services. If you are a motivated self-starter with a passion for technology, this role is perfect for you.

Benefits

Medical Coverage

Free Dental, Vision and Basic Life Insurance

Paid time off including vacation and holidays

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities

Public Retirement Systems

Optional Deferred Compensation

Qualifications

• 36 months of experience in IT roles including infrastructure and software development.
• Undergraduate degree in computer science or information systems required.

Responsibilities

• Provide IT support for users and maintain hardware and software systems.
• Manage user accounts and permissions, and document troubleshooting processes.

Skills

Customer Service

Network Administration

Operational Support

System Administration

Telecommunication Systems

Flexibility

Problem Solving

Responsiveness

Teamwork

Time Management

Education

Undergraduate core program in computer science or information systems

Tools

Salesforce

Active Directory

Microsoft Identity Manager

Job description

Job Description - Information Technologist 3 (250000RG)

Organization

Medical Board

Agency Contact Name and Information: [e-mail]

Unposting Date

Feb 10, 2025, 4:59:00 AM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation: PR 33 - $32.08 (Step 1)

Schedule

Full-time

Union: OCSEA

Primary Job Skill

Information Technology

Technical Skills: System Administration, Network Administration, Customer Service, Telecommunication Systems, Operational Support

Professional Skills: Flexibility, Problem Solving, Responsiveness, Teamwork, Time Management

Primary Technology: Endpoint Customer Support

Agency Overview

About Us:

The State Medical Board of Ohio issues licenses and oversees the practice of allopathic physicians (MD), osteopathic physicians (DO), podiatric physicians (DPM), massage therapists (LMT), and various other allied health care professionals under the authority of the Medical Practices Act, Chapter 4731, Ohio Revised Code (ORC). The Medical Board continues to regulate naprapaths and mechanotherapists licensed by the Board before March 1992.

The Medical Board’s regulatory responsibilities include investigating complaints against applicants and licensees and taking disciplinary action against those who violate the public health and safety standards set by the General Assembly and the Medical Board.

Our Mission:

The State Medical Board of Ohio’s mission is to protect and enhance the safety of the public through effective medical regulation.

Job Description

Classification: Information Technologist 3

Division: IT & Facilities Support

Location: 30 E. Broad Street - 3rd Floor, Columbus, OH 43215

What You'll Do:

The State Medical Board of Ohio is seeking an experienced Information Technologist 3 to join our IT & Facilities Support team. This person will work under general supervision and will require a working technical knowledge of the information technology lifecycle in order to effectively provide IT support and service to information system users and/or IT staff in infrastructure, software, database systems, and business process analysis, meeting Medical Board business needs and objectives. The ideal candidate is a self-starter who can juggle multiple tasks while demonstrating strong customer service, communication, and interpersonal skills. Experience with Salesforce is a plus, but not required.

Job Duties Include, But Are Not Limited To:

• Monitors, creates, & resolves IT issues using the agency ticketing solution.
• Provides end user support for applications, PCs, laptops, tablets, copiers & mobile devices including operating systems (OS), installed 3rd party software, in-house applications, network connectivity, profile management, performance monitoring, & overall stability.
• Serves as backup for other IT responsibilities including, but not limited to, Salesforce administration & data administration.
• Maintains hardware (i.e. computers, tablets, monitors, smartphones, copiers, scanners, printers, etc.). Completes setups of computers & smartphones. Manages IT onboarding & offboarding processes.
• Maintains user accounts, group memberships, & permissions including Active Directory Users & Computers & Microsoft Identity Manager configuration.
• Documents & maintains central repositories for troubleshooting processes, test scripts & general end user technical guides.
• Maintains Medical Board Local Area Network (LAN) to include WIFI system.
• Installs & maintains specialized software to include updates (e.g. Adobe, DUO, Microsoft, Visio, Airwatch, RPost, Salesforce, etc.).
• Assists in facilities management support activities to include submitting tenant work order requests. Responds to internal & external requests in a timely manner.
• Serves as a subject matter expert (SME) for IT operations. Collaborates with end users & upper management to help identify gaps in training & to advise on policy & procedure development. Conducts IT research, collects data, & prepares reports. Creates & maintains a basic IT operation manual. Stays current regarding new technologies, standards & techniques & learns & acquires new skills as required.
• Manages & maintains agency assets including tagging, storing, distributing, tracking, inventorying, & salvaging; assists with the annual certification of the Medical Board’s assets.
• Assists with other miscellaneous activities related to IT projects, infrastructure, facilities, & administrative duties as defined by supervisor. Assists the Executive Director, Operations Director & other senior staff.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

36 months of combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 months of combined work experience as specified by the agency position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 months of combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Primary Job Skill: Information Technology

Technical Skills: Customer Service, Network Administration, Operational Support, System Administration, Telecommunication Systems

Professional Skills: Flexibility, Problem Solving, Responsiveness, Teamwork, Time Management

Supplemental Information

Pay Rates: Unless required by legislation or union contract, candidates can expect to be paid at the lowest rate in the salary range (Step 1). For this position, the employee will move to the next step in their pay range after completion of 180 days.

Application Process:

All applicants are required to submit an application online. All candidates should clearly indicate how the minimum qualifications are met; applications that do not will not be given consideration. All answers to supplemental questions should be supported by the work experience/education section of your application. Please do not use "see resume" as a substitute for completing the application in its entirety.

Background Check:

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of Application:

You can check the status of your application online by signing into your profile.

ADA Statement

The State Medical Board of Ohio is committed to providing access, inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If contacted for an interview and you need to request a reasonable accommodation due to a disability, please contact Human Resources at [e-mail] no later than 14 days prior to the event.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.