Information Systems Technician I

Brightstar Lottery; Lincoln (NE); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company contributions

Health, dental, and vision insurance

Life, accident, and disability保险

Tuition reimbursement

Paid time off

Job summary

Brightstar Lottery is seeking an Information Systems Technician I to support desktop and mobile devices in Lincoln, NE. You will resolve hardware/software issues, manage Brightstar applications, and collaborate with the Lincoln Operations team to ensure coverage and knowledge sharing.

The role includes backups, device imaging, asset management, AV support, facilities tasks, and coordination with contractors. Strong HS diploma and 1 year experience required; associate degree preferred.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.

Responsibilities

• Provide desktop and mobile device support to staff, resolving hardware and software issues.
• Troubleshoot and support desktop applications including common office software.
• Manage Brightstar-specific applications (Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView).
• Collaborate with Lincoln Operations to ensure coverage during absences and share knowledge across roles.
• Perform bi-annual backups and routine maintenance on devices and systems.
• Reimage or erase devices as required and manage asset records in Easy Vista.
• Provide AV support for projectors and conference room equipment.
• Assist with facilities tasks including HVAC, electrical, plumbing, and emergency systems.
• Coordinate with non-backgrounded contractors and ensure proper check-out documentation.
• Conduct routine security and safety inspections and participate in related meetings.
• Update and review the Business Continuity Plan and participate in related meetings.
• Collaborate with networking teams to troubleshoot service outages.
• Assist retailers with complex issues and coordinate with Field Service Managers for resolution.

Skills

Desktop support

Smartphone support

Software troubleshooting

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Tools

Navigator

TouchPoint Master

SolarWinds

PTRG monitoring

HP OpenView

Job description

Information Systems Technician I

Location:

Lincoln, NE, US, 68504

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

PC Desktop and Smartphone Support:

Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.

Software Solutions:

Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.

Brightstar Specific Applications:

Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.

Cross-Training:

Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.

System Backups and Maintenance:

Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.

Device Imaging:

Reimage or erase devices as required.

Asset Management:

Maintain records of technology-related assets using Easy Vista.

AV Support:

Provide support for digital projectors and conference room equipment.

Facilities Support:

Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.

Contractor Coordination:

Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.

Security and Safety:

Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.

Business Continuity:

Update and review the Business Continuity Plan and participate in related meetings.

Collaboration with Networking Teams:

Work with enterprise networking teams to troubleshoot service outages.

Retailer Support:

Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.

Success Profile

Leading Complexity

Leading People

Leading the Business

Leading Self

#LI-JM1

#LI-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.