Information Systems Support Specialist

Agvance; Shelbyville (IL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

HSA contributions

Life Insurance

Disability coverage

401(k) match

PTO + holidays + wellness

Job summary

Software Solutions Integrated is seeking an Information Systems Support Specialist in Shelbyville, IL. You will assist customers with installing our Agvance software, troubleshoot issues, and help migrate services from on-premises to hosted environments.

Strong communication and problem-solving skills are essential as you support a growing user base. The role emphasizes learning new technologies, collaborating with the IS team, and delivering reliable technology support to ensure customer

Qualifications

• Proficient with Microsoft Windows systems, networks and configurations.
• Strong problem solving skills and willingness to learn new technologies.
• Clear spoken and written communication with good grammar.

Responsibilities

• Provide customer support installing SSI software and troubleshooting issues over phone and remote access.
• Manage migration from on-premises to hosted environments for Agvance Hosted systems.
• Conduct research to test software functionality and support customer IS needs.

Skills

Windows systems

Problem solving

Articulate speech

AWS basics

Tools

AWS services

Job description

We’re looking for highly motivated and experienced people to join our growing team. You’ll find a collaborative learning environment where everyone works together to deliver winning results. We reward dedication, hard work and innovation. Our team actively supports a healthy work-life balance.

Learn More About Our Full-Time Employee Benefits:

• Health Savings Account (HSA) With $1,000 Yearly Contributions From SSI
• $25,000 Employer-Paid Life Insurance
• Fully Covered Short- and Long-term Disability
• 401(k) – Traditional or Roth, Up to 4% Match
• PTO Accrual Levels Dependent on Years of Service, 8 Paid Holidays, 1 Paid Wellness Day
• Volunteer, Wellness Events and Other Employee Fun Supplied by Our Committees
• Employee Assistance Program Assists Employees and Dependents With Virtually Any Life Event

Position:Information Systems Support Specialist

Location: Shelbyville, IL

Job Id:186

# of Openings:1

Position Summary

The Information Systems support staff at SSI has a diverse mixture of educational and work experience backgrounds that allow us to support the IS needs of our company, respond to a wide range of customer questions related to the operation of our Agvance software and help our customers move to the cloud and continue to support SSI products. Our IS department offers a challenging opportunity for people with strong problem solving and communication skills.

Job Responsibilities

• Customer Service – Quality customer service is an important part of our business. Our technical support staff provides assistance installing our software, solving issues related to connected to devices (printers, scales at the elevator, automated blenders, etc.), and troubleshooting performance concerns mostly through telephone and remote control of those customer’s computer systems.
• Agvance Hosted – SSI hosts its Agvance software for its customers on AWS. The IS Support staff manages on-premises to hosted migrations and maintain the various Agvance Hosted environments.
• Research – Technology is changing and advancing at a rapid pace. Customer IS needs vary widely and we continuously research new technologies to meet these needs. Customer issues vary in difficulty and often require research to test the functionality of Agvance in a particular situation.

Experience / Skills Required

• Comfort/aptitude with Microsoft® Windows systems, networks and configurations
• Strong problem solving skills and a willingness to learn new technologies
• Articulate speech (excellent grammar, clear enunciation)
• A basic understanding of AWS and the services they provide is recommended

Meet Kris and Chase, and hear about their experience with SSI