Information Systems Specialist, Intermediate

Georgia State University; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Tuition assistance

Retirement plan

Job summary

Georgia State University’s Provost & VP Academic Affairs seeks an Information Systems Specialist, Intermediate, to join the Graduate Admissions Office and APGP. The role focuses on maintaining and optimizing admissions CRM technology, developing reports, and ensuring smooth data exchanges across Banner, Slate, and prospect lists.

Under guidance from the Director of Graduate Admissions, you will create training materials for Slate, configure workflows, and build queries to evaluate admissions,

Qualifications

• Bachelor's degree and two years of related experience.
• Demonstrated knowledge of CRM systems and Argos is preferred.

Responsibilities

• Monitor data exchange between the CRM (Banner and prospect list) and resolve errors.
• Build CRM import templates and export queries.
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance; SQL may be required.
• Maintain/configure the CRM to improve workflow and user experience.
• Create training materials for Slate and assist with training sessions.
• Perform routine to complex data analyses and reporting with SQL/PL SQL.
• Develop reports for admissions, retention, and program quality.

Skills

CRM systems

Argos

Analytical skills

Education

Bachelor's degree

Tools

Slate

Banner

SQL

PL/SQL

Job description

Provost's Office: Associate Provost for Graduate Programs: The Graduate School is experiencing exciting growth, and we are thrilled that you are considering joining our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission of excellence. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We are committed to hiring exceptional individuals because it strengthens our team and enhances our ability to succeed.

The Graduate School is seeking an Information Systems Specialist, Intermediate to join the already awesome team, taking the department to the next level of excellence!

WHAT MAKES THE DEPARTMENT NAME A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

The Information Systems Specialist supports the Graduate Admissions Office and performs duties for the APGP. In Graduate Admissions, the position will, with direction and guidance from the Director of Graduate Admissions, maintain and optimize admissions CRM technology/processes and develop reports. This includes monitoring the exchange of data with the CRM, managing the contact consolidation process, creating and maintaining reports/queries, and maintaining/configuring admissions CRM workflows and the user-experience. They will also create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions. In the APGP, the position will use SQL and other programs to develop reports and analyses necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.

Essential Duties And Responsibilities

With guidance and direction:

• Monitor the exchange of data with the CRM (namely Banner and prospect list) and resolve any errors/issues
• Build CRM import templates and export queries
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance, productivity, and efficiencies - SQL may be required
• Maintain and configure the operational aspects of the CRM to increase work-flow efficiency and/or the user experience.
• Create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions.
• Perform routine to complex data analysis and data reporting with various programming tools, such as crystal, Structured Query Language (SQL) / Procedural Language Structured Query Language (PL SQL).
• Develop reports necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.
• Perform other related duties as assigned

Minimum Requirements

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements

• Demonstrate supervisory, organizational and analytical skills; must be knowledgeable in CRM Systems and Argos.

College/Business Unit: Provost & VP Academic Affairs

Location: Atlanta Campus

Shift: M - F 8:30 am - 5:15 pm

Salary: $50,100

Pay Grade: 18

FLSA Status: Non-Exempt

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.