INFORMATION SYSTEMS SPECIALIST III

UAB group; Birmingham (AL); Hybrid; USD 64,000 - 104,000; Full time

Job summary

University of Alabama at Birmingham (UAB) seeks an Information Systems Specialist to support the myUABResearch system across schools and units. The role collaborates with faculty, research administrators, system vendors, IT teams, and university leadership to implement, train, test, manage user access, and provide ongoing operational support.

The ideal candidate translates business needs into system solutions, communicates with technical and non-technical stakeholders, and manages multiple

Qualifications

• Experience with enterprise software applications and complex business systems.
• Experience with system implementation, testing, UAT, troubleshooting and end-user support.
• Experience administering user roles, permissions and access controls.
• Experience developing and delivering training programs and user documentation.
• Experience working with ticketing systems and multi-channel user support.

Responsibilities

• Works with a single department or unit and understands its applications.
• Responsible for analysis, purchase and installation of hardware and software for the department.
• May be responsible for the local area network.
• Supports departmental user problems and configures systems for needs.
• Trains end users on software and documents systems.
• Serves as a link between users and central IT and supervises departmental information systems staff.

Skills

Enterprise software

UAT testing

Access controls

Training programs

Ticketing systems

Microsoft Office

Microsoft Teams

Stakeholder comms

Education

Bachelor's degree in CS/IS/IT/Business

Job description

This position supports UAB's enterprise-wide electronic research administration system, myUABResearch, which is utilized across multiple schools, departments, and administrative units. The role requires collaboration with faculty, research administrators, system vendors, information technology teams, and university leadership to support system implementation, training, testing, user access management, and ongoing operational support. Success in this position requires the ability to translate business needs into system solutions, communicate effectively with both technical and non-technical stakeholders, and manage multiple priorities in a complex research environment.

General Responsibilities

• Works specifically with a single department, unit or school.
• Has thorough understanding of department and all applications used therein.
• Responsible for analysis, purchase and installation of micro hardware and software for the department.
• May be responsible for the local area network.
• Supports departmental user problems.
• Confers with users to help determine hardware and software configuration most appropriate for departmental needs and objectives.
• Typically handles direct programming support and management of departmental systems.
• Ensures that all end users are trained on written and purchases software.
• Performs documentation of systems.
• Usually provides link between users and The University Computer Center or Health Information Systems. Supervises departmental information systems staff.
• May train, delegate and/or oversee the work of junior Information Systems Specialists.

Preferred Hard Skills

• Experience supporting enterprise software applications, research administration systems, ERP systems, or other complex business systems.
• Experience with system implementation, testing, user acceptance testing (UAT), troubleshooting, and end-user support.
• Experience administering user roles, permissions, and access controls.
• Experience developing and delivering training programs and user documentation.
• Experience working with ticketing systems and supporting users through multiple communication channels.
• Proficiency with Microsoft Office and Microsoft Teams.
• Familiarity with electronic research administration systems, including implementation, testing, user support, communication, training, and access management functions.

Preferred Soft Skills

• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to build collaborative relationships with faculty, administrators, leadership, and technical teams.
• Ability to work independently and exercise sound judgment.

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Administration, Management Information Systems (MIS), Health Informatics, Data Analytics, or a closely related field.

Experience

• Experience supporting enterprise software systems, research administration systems, information systems, or other complex business applications.
• Experience with business systems analysis, system implementation, application support, technical support, user training, access management, customer support, or project coordination.
• Experience working in higher education, healthcare, research, or similarly complex organizational environments.
• Experience supporting research administration processes and stakeholders.
• Experience supporting enterprise applications, research administration systems, higher education environments, healthcare organizations, research operations, or other complex business environments.
• Experience supporting a research administration platform such as UAB's myUABResearch, including implementation, testing, training, user support, communication, and access management activities.

Salary Range

$63,875 - $103,800

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Organization

121000000 Research Technology & Communication

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Hybrid Eligible