INFORMATION SYSTEMS SPECIALIST II

UAB group; Birmingham (AL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid holidays

Job summary

UAB is seeking an Information Systems Specialist II to manage, support, and maintain information systems within an established framework. The role includes evaluating system requirements, resolving complex technical issues, and supporting the development, maintenance, and optimization of software applications and network infrastructure.

Key responsibilities include managing departmental systems, troubleshooting hardware/software and network issues, guiding users, and developing automation

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Three years of related experience required; work experience may substitute education.

Responsibilities

• Manages technical aspects of departmental systems.
• Provides troubleshooting and assistance for hardware, software, and network-related issues.
• Manages and maintains computer systems, networks, and software applications.
• Assists in the development, testing, and implementation of software applications.
• Maintains records of system configurations, updates, and troubleshooting procedures.
• Provides guidance and training to users on system functionalities and best practices.
• Develops scripts or automation tools to streamline repetitive tasks and improve workflow efficiency.
• Performs other duties as assigned

Skills

Troubleshooting

Network administration

System management

Automation scripts

User training

Education

Bachelor's degree in Computer Science, Information Technology or related field

Tools

Operating systems

Databases

Enterprise applications

Job description

Information Systems Specialist II

The posting is intended to describe the general content and requirements of this position and is not intended to be an exhaustive statement of duties.

• Manages technical aspects of departmental systems.
• Provides troubleshooting and assistance for hardware, software, and network-related issues
• Manages and maintains computer systems, networks, and software applications.
• Assists in the development, testing, and implementation of software applications.
• Maintains records of system configurations, updates, and troubleshooting procedures.
• Provides guidance and training to users on system functionalities and best practices.
• Develops scripts or automation tools to streamline repetitive tasks and improve workflow efficiency.
• Performs other duties as assigned

Information Systems Specialist II

The posting is intended to describe the general content and requirements of this position and is not intended to be an exhaustive statement of duties.

Position Summary

Responsible for managing, supporting, and maintaining information systems within an established framework. This role includes evaluating system requirements, resolving complex technical issues, and supporting the development, maintenance, and optimization of software applications and network infrastructure.

Key Responsibilities

• Manages technical aspects of departmental systems.
• Provides troubleshooting and assistance for hardware, software, and network-related issues
• Manages and maintains computer systems, networks, and software applications.
• Assists in the development, testing, and implementation of software applications.
• Maintains records of system configurations, updates, and troubleshooting procedures.
• Provides guidance and training to users on system functionalities and best practices.
• Develops scripts or automation tools to streamline repetitive tasks and improve workflow efficiency.
• Performs other duties as assigned

Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.

Knowledge, Skills, and Abilities

• Understands network protocols, system architecture, and cybersecurity principles.
• Familiar with various operating systems, databases, and enterprise applications.
• Knowledge of data storage, retrieval, and security best practices.
• Ability to diagnose and resolve hardware, software, and network issues efficiently.
• Experience with coding, system integration, and automation tools.
• Ability to work independently and as part of a team
• Ability to use personal computer, cell phone, tablet and other devices
• Strong written and verbal communication skills for technical reports and user support.
• Detail oriented
• Aptitude for analyzing complex technical issues and implementing effective solutions.
• Ensures accuracy in system configurations, security protocols, and troubleshooting processes.
• Ability to provide after-hours technical support on an as-needed basis including early mornings or evenings to assist night shift operations and accommodate scheduled maintenance, while understanding this is not an on-call position.
• Ability to provide effective remote support through phone, video calls, including FaceTime, and remote software access to troubleshoot and resolve user issues from offsite locations.
• Ability to partner with third-party vendors including printer technicians, Dell support, and other external service providers to coordinate effective technical support and maintain smooth operations for end users.
• Performs other duties as assigned

Physical Requirements

• Lifting and carrying a minimum of twenty (20) pounds
• Climbing stairs Compensation and Benefits
• Starting Salary Range: $47,665-61,965 annually (commensurate with experience and qualifications).This position is not eligible for OT pay.
• Benefits include Multiple Health Care Plan options, Dental, Vision, Pre-tax Flexible Spending Account, Health Savings Account, Participate in the RSA Pension plan, 403(b) and 457(b) Retirement savings plans, Accident Insurance, Identity Theft Protection, Pet Benefits, Life/AD&D & Disability Insurance, UAB Employee Wellness, Employee Assistance and Counseling, Vacation, Sick Leave, 9 Paid Holidays/Year, 3 Personal Holidays Year, Educational Assistance for Employees and Families.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location

University

Organization

112110060 Facilities Technology Services

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite