Information Systems Operations Specialist

Davis Polk & Wardwell LLP; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in the legal sector is seeking a proactive Information Systems Operations Specialist. In this dynamic role, you will be responsible for deploying, maintaining, and assessing telecommunications and networking infrastructure across multiple locations. Your expertise will ensure the integrity and availability of systems while collaborating with various departments to enhance operational efficiency. This full-time position offers a competitive salary and a chance to make a significant impact in a collaborative work environment. If you're ready to take on challenges and drive change, this opportunity is for you.

Qualifications

• Broad knowledge of technology with strong academic and professional experience.
• Ability to innovate and lead teams effectively.

Responsibilities

• Install and maintain servers and network devices according to standards.
• Perform daily system monitoring and verify hardware integrity.
• Act as an internal consultant to improve office productivity.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Research Abilities

Education

Bachelor’s Degree in related field

Tools

Telecommunications Equipment

Networking Equipment

Server Management Tools

Monitoring Equipment

Job description

Information Systems Operations Specialist

In collaboration with firm support professionals, the Operations Specialist will deploy, secure, maintain, track, and assess the firm’s telecommunications, networking, server, and storage equipment infrastructure inventory across all offices and locations. This will involve communication between various Information Systems departments, solutions research, planning and coordination of on-site testing, troubleshooting, systems maintenance and systems lifecycle support.

Essential Duties and Responsibilities

• Install new / rebuild existing servers, network devices, telecommunications devices and configure hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Repair and recover from hardware or software failures. Assist in the coordination and communication to impacted constituencies.
• Apply operating system patches, device firmware patches, and system upgrades on a regular basis.
• Upgrade and configure system software. Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Act as internal consultant to all firm support departments including Systems Engineering, Programming, Computer Support, etc. in reviewing systems, processes, and workflow tools on a periodic basis.
• General oversight of special projects relating to an array of office services which may range from abstract to operational concepts designed to improve office productivity and efficiency.

Qualifications / Position Requirements

• Strong academic and professional experience, as well as a broad and deep knowledge of technology.
• Solid research abilities, superior interpersonal, communication and organizational skills are essential to ensuring effectiveness as both an agent of change and periodic, team leader.
• Must be a self-starter, have strong analytic skills and be attentive to details.
• Ability to innovate and make things happen in a collegial and consensus-driven fashion will be critical to success.
• An understanding of the firm’s practice, culture, and support operations, especially its document production systems and requirements, will prove invaluable.

Education and/or Experience

• Bachelor’s Degree in related field.
• Prior experience in the IT sector, in areas like technical support, operations, security, maintenance, preferably in a large law firm or professional services environment.

Compensation

The expected base salary for this position ranges from $60,000 - $65,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Law Practice