Information Systems Manager

Baptist; Memphis (TN); On-site; USD 110,000 - 160,000; Full time

Job summary

Baptist is seeking an Enterprise Change & Release Manager (BTS) to oversee enterprise-wide change governance, Epic release management, incident response, and problem management. The role ensures stability across the Epic ecosystem and broader IT environment through coordination of changes and proactive improvements.

The ideal candidate will have 5+ years in change management or IT operations, strong communication skills, and ITIL/ Epic certification where possible.

Qualifications

• Bachelor's degree in IT, Healthcare Informatics, Business, or related field.
• 5+ years in change management or IT operations.
• 3+ years supporting tier 1 environments or managing software releases.
• Experience leading major incidents and conducting root cause analysis.
• ITIL certification preferred; Epic certification a plus.

Responsibilities

• Manage enterprise change processes, CAB meetings, risk assessments, and change calendars.
• Lead Epic quarterly releases, upgrades, environment refreshes, and testing cycles.
• Oversee major incident response, facilitate incident bridges, and communicate with leadership during outages or critical events.
• Direct problem management activities, including root cause analysis, trend identification, and long-term remediation.
• Partner with Epic Application, Technical Services, Infrastructure, and operational teams to ensure readiness and system reliability.
• Maintain documentation, dashboards, KPIs, and reporting for change, incident, and problem management.

Skills

Change management

Release management

Incident management

Root cause analysis

Communication

Facilitation

Cross-functional leadership

Education

Bachelor's degree in IT/Healthcare Informatics/Business

ITIL certification

Epic certification

Job description

Enterprise Change & Release Manager (BTS)

Full-Time Healthcare IT Enterprise Technology & Epic Systems

Position Overview

The Enterprise Change & Release Manager (BTS) leads enterprise-wide change governance, Epic release management, major incident response, and problem management. This role ensures technology and clinical stability by coordinating changes, resolving high-impact incidents, and driving long-term operational improvements across the Epic ecosystem and broader IT environment.

Key Responsibilities

• Manage enterprise change processes, CAB meetings, risk assessments, and change calendars.
• Lead Epic quarterly releases, upgrades, environment refreshes, and testing cycles.
• Oversee major incident response, facilitate incident bridges, and communicate with leadership during outages or critical events.
• Direct problem management activities, including root cause analysis, trend identification, and long-term remediation.
• Partner with Epic Application, Technical Services, Infrastructure, and operational teams to ensure readiness and system reliability.
• Maintain documentation, dashboards, KPIs, and reporting for change, incident, and problem management.

Qualifications

• Bachelor's degree in IT, Healthcare Informatics, Business, or related field (or equivalent experience).
• 5+ years in change management or IT operations. (or equivalent experience)
• 3+ years supporting tier 1 environments or managing software releases.
• Experience leading major incidents and conducting root cause analysis.
• Strong communication, facilitation, and cross-functional leadership skills.
• ITIL certification preferred; Epic certification a plus.

Impact

This role ensures stable Epic operations, reduces risk, improves incident response, and strengthens enterprise technology reliability—directly supporting clinical safety and organizational performance.