Information Systems Generalist I - Detention Centers

County of San Juan (NM); New Mexico; On-site; USD 42,000 - 64,000; Full time

Job summary

County of San Juan (NM) seeks an Information Systems Generalist I to perform ongoing maintenance, installation, and troubleshooting of the Detention Center IS infrastructure, software, network systems, physical security systems, and servers. This role ensures stable operation and provides user assistance.

Under supervision, the position supports security-related systems, handles upgrades, and develops reports and documentation.

Qualifications

• Associate degree in computer science or related field with a minimum of one (1) year of relevant work experience in either application support or computer networking; or equivalent combination of education and work experience sufficient to perform the duties of the position.
• Pass an initial comprehensive criminal background check and be subject to periodic background checks during the course of your employment in this position.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

Responsibilities

• Conduct day-to-day maintenance, installation, and troubleshooting of the Detention Center IS infrastructure, software, network systems, physical security systems, and servers.
• Provide level I and II support of client hardware, physical security systems and all applications for Detention facilities.
• Install system upgrades and patches to all detention infrastructure systems, network infrastructure, physical security infrastructure, and applications.
• Design and generate custom reports using SQL Server Reporting Services and Excel.
• Develop and maintain documentation and procedures for various Detention IS systems.

Education

Associate degree in computer science or related field

Tools

Hyper-V

SQL Server Reporting Services

Excel

Job description

Under general supervision of the Chief Information Officer, the Information Systems Generalist I perform ongoing, day–to-day maintenance, installation, and troubleshooting of the County’s Detention Center I.S. infrastructure, software, network systems, physical security systems, and servers. This position may entail access to confidential employee information. The individual is responsible for providing quality and timely implementation of new software, upgrading of security packages, and assistance to users in all related computer and software programs. This I.S. professional will help to ensure stable operation of information systems and services.

• Associate degree in computer science or related field with a minimum of one (1) year of relevant work experience in either application support or computer networking; or equivalent combination of education and work experience sufficient to perform the duties of the position.
• Pass an initial comprehensive criminal background check and be subject to periodic background checks during the course of your employment in this position.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
• May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.
• Required to sign and adhere to a Non-Disclosure Agreement (NDA), ensuring the confidentiality of sensitive and proprietary company information as part of daily duties.
• Full time work hours for this position consists of scheduled “on call” rotation as a requirement, including nights, weekends, and overtime.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Conducting all job functions with an awareness of security technologies and best practices, making recommendations and implementing security measures to protect all County data and assets.
• Installation and programming of detention center infrastructure including physical security systems, applications, desktop computers, and servers.
• Installation and programming of Hyper-V virtual machine infrastructure. Including virtual machines and thin clients
• Provide level I and II support of client hardware, physical security systems and all applications for Detention facilities.
• Assist in training users on the use of detention systems; sets them up on the system and assist them in the use of the system.
• Assist in resolution of critical server and infrastructure failures.
• Assist in creating new users and managing user permission in various Detention systems.
• Works with vendors to resolve any issues and for installation, repair, and testing.
• Installing system upgrades and patches to all detention infrastructure systems, network infrastructure, physical security infrastructure, and applications.
• May assist in administration of regular backup, storage, and retrieval functions of critical data.
• Design custom reports for departments as requested using various reporting tools including SQL Server Reporting Services and Excel.
• Monitor Detention IS systems for proper operation and working conditions.
• Developing and maintaining documentation and procedures for various Detention IS systems.
• Perform other related duties as assigned.