Information Systems Engineer 2

WEX; Maine; On-site; USD 81,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement

Job summary

WEX is seeking a technical QA specialist to manage the certification lifecycle for merchant and POS vendor portfolios. You will tailor test scripts for diverse hardware and software profiles and troubleshoot authorization or scripting issues daily.

You will configure test environments via the eManager Portal and collaborate with client engineering to ensure secure connectivity and smooth production releases. A strong SQL background and experience with payment networks are essential.

Qualifications

• 3+ years in payment processing, IT systems support, network interface testing, or technical QA.
• Experience interpreting API/Network interface specifications.
• Strong SQL skills to extract data, verify transactions, and analyze logs.
• Proven ability to create, execute, and troubleshoot technical test scripts.
• Must pass a background check.

Responsibilities

• Coordinate and guide the 90-to-180 day certification lifecycle for merchant and POS vendor portfolios.
• Create, tailor, and maintain test scripts weekly for customer hardware/software profiles.
• Configure test environments daily via the eManager Portal.
• Collaborate weekly with client engineering for secure connectivity (SSL, VPN, Direct Connect).
• Perform data validation and QA to ensure data integrity during testing.
• Lead weekly technical kickoff meetings with merchants and internal teams.
• Identify opportunities to adopt AI and automation to streamline testing workflows.

Skills

API/Network testing

SQL data validation

Stakeholder communication

QA methodologies

Technical test scripting

Education

Bachelor’s degree in Business, Computer Science, or related field

Tools

eManager Portal

ISO 8583

EMV/CHIP parameters

Tableau

Power BI

VPN/SSL configuration

Job description

About The Team/Role

OTR Certification & Technical Testing Lifecycle

• Coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios, guiding stakeholders from Initiation and Scope Discovery through Lab/Beta Testing to final Production Release.
• Create, tailor, and maintain technical test scripts weekly based on specific customer hardware and software profiles (Full Certification vs. Regression Testing), actively troubleshooting authorization or script execution errors daily.

Lab Configuration, Connectivity & AI Optimization (Weekly)

• Configure test environments daily using the eManager Portal to set up test cards, prompts, and velocity limits for assigned regional accounts.
• Collaborate weekly with client engineering teams to establish secure network connectivity (SSL, VPN, Direct Connect) while proactively adopting AI-assisted diagnostic tools and process automation scripts to optimize manual testing workflows.

Data Validation & Quality Assurance (Daily & Project-Based)

• Execute intermediate to advanced SQL queries on backend tables daily to audit test results, verify transaction outputs, and ensure data integrity against live system logs and Script Workbooks.
• Champion successful launches by issuing formal Certification Letters and providing hands‑on operational support during the critical 30‑day post‑launch stabilization window daily.

Technical Specification Adherence & Operations Support

• Serve as a primary technical resource expert for assigned regions, ensuring strict adherence to technical interface specifications, including ISO 8583 Card Payment Authorization and Proprietary Sales Transaction files.
• Resolve production authorization anomalies, POS terminal equipment issues, and transaction data file questions during outage reconciliations weekly.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.
• Stakeholder Communication & Project Management:
• Lead weekly kickoff meetings, technical alignment sessions, and project updates as the primary technical point of contact with external merchants and internal teams (Merchant Development, NetOps, Product Support).

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you’ll bring

• Education: Bachelor’s degree in Business, Computer Science, or a related technical field. Experience: 3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA.
• Technical Acumen: Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing).
• Data Proficiency: Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs. Testing Expertise: Hands‑on experience creating, executing, and troubleshooting technical test scripts and validation files.
• Communication: Strong track record of managing external client and cross‑functional stakeholder relationships.
• Background Check: Must successfully pass a background investigation.

Preferred Qualifications

• Advanced Education: Specialized certifications in QA, Payment Systems, or Project Management.
• Specific Skills: Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows. Hands‑on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters.
• Technical Skills: Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI).
• Soft Skills: High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility.

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well‑being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $81,200.00 - $96,900.00