Information Systems Engineer 2

Nokia; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement plan

Health benefits

Disability insurance

Life insurance

Stock Purchase Plan

Tuition assistance

Employee assistance program

Job summary

Nokia IT Systems Engineer in Allentown, PA joins the User Support team to provide hands-on IT support for manufacturing and engineering, including device deployment, endpoint administration, test systems, network connectivity, and hardware lifecycle management to ensure reliable business operations.

You will troubleshoot hardware and software, manage incidents with SLA, and support Windows, Office, AD, printers, and collaboration tools while documenting solutions.

Qualifications

• Experience in desktop support or end-user IT support.
• Strong troubleshooting skills across hardware, software, and Microsoft Windows environments.
• Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes.
• Experience with laptop hardware repair and component replacement.
• Familiarity with networking fundamentals, including switches, routers, and wireless access points.
• Experience supporting printers, scanners, and peripheral devices.
• Strong problem-solving and customer service skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Provide on-site IT support for employees and manufacturing operations in Allentown.
• Troubleshoot and resolve hardware, software, Windows OS, and application issues.
• Diagnose and repair laptops, recover data, and perform basic hardware component replacement.
• Manage incidents from initial investigation through resolution, ensuring SLA compliance.
• Install, configure, image, and deploy laptops.
• Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications.
• Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners.
• Support conference room audio/video systems and Microsoft Teams phones.
• Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
• Maintain accurate ticket updates and technical documentation.

Skills

Desktop support

End-user IT support

Troubleshooting

Windows OS

Active Directory

Printer/Scanner support

Tools

Office 365

AD tooling

Job description

Job Description

Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands‑on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations.

Job Description

Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands‑on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations.

How You Will Contribute And What You Will Learn

Key Responsibilities

• Provide on-site IT support for employees and manufacturing operations in Allentown.
• Troubleshoot and resolve hardware, software, Windows OS, and application issues.
• Diagnose and repair laptops, recover data, and perform basic hardware component replacement.
• Manage incidents from initial investigation through resolution, ensuring SLA compliance.
• Install, configure, image, and deploy laptops.
• Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications.
• Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners.
• Support conference room audio/video systems and Microsoft Teams phones.
• Manage device‑related tasks in Active Directory and assist with password resets and account unlocks.
• Maintain accurate ticket updates and technical documentation.

Key Skills And Experience

• Experience in desktop support or end‑user IT support.
• Strong troubleshooting skills across hardware, software, and Microsoft Windows environments.
• Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes.
• Experience with laptop hardware repair and component replacement.
• Familiarity with networking fundamentals, including switches, routers, and wireless access points.
• Experience supporting printers, scanners, and peripheral devices.
• Strong problem‑solving and customer service skills.
• Ability to manage multiple priorities and work independently.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.