Information Systems Division Manager (Temporary)

EBMUD; Oakland (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

The East Bay Municipal Utility District (EBMUD) is seeking a seasoned senior manager for its Information Systems Department. This role will lead strategic initiatives, oversee IT operations, and ensure alignment with EBMUD's organizational goals while managing a diverse team of IT professionals. Applicants should have a strong leadership background, excellent technical expertise, and a commitment to fostering an inclusive environment.

Qualifications

• Bachelor's degree in Information Systems or related field required.
• 5 years of professional IT experience with supervisory experience.
• Proven experience in enterprise IT project implementations.

Responsibilities

• Develop and implement IT strategy to align with organizational goals.
• Oversee network operations and cybersecurity protocols.
• Manage digital infrastructure and support of end-user services.

Skills

Strategic Leadership

Technical Expertise

Cybersecurity Awareness

Project Management

Education

Bachelor's degree in Information Systems, Computer Science, or related field

Job description

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The Position

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for this immediate temporary opening (up to 6 months) in the Information Systems Department. As a senior manager in the Information Systems Department (ISD), you will oversee our business and operational technology infrastructure - including networks, digital platforms, datacenter and cloud infrastructure, enterprise user support services, and innovation and transformation team. This important work will be accomplished while supporting the execution of our forward-thinking IT strategic plan.

Working closely with the Chief Information Officer, you will play a crucial role in shaping EBMUD’s digital landscape, empowering our technical teams, and aligning IT initiatives with EBMUD’s broader goals, including our Diversity, Equity, and Inclusion (DEI) initiatives. You will lead a team of over 30 professionals with 4 supervisors and their teams, which currently include the Network Infrastructure, Digital Workplace Solutions, Core Systems Infrastructure, and Client Services teams.

Typical responsibilities of the Manager of Enterprise Technology Services and Transformation position in the following areas will include:

Strategy and Vision

• Develop and implement IT strategy: Align technology initiatives with organizational goals, ensuring the IT department supports the company’s long-term strategy and objectives.
• Lead digital transformation: Identify opportunities for innovation and process improvement, leveraging emerging technologies such as cloud computing, virtualization, and cybersecurity.
• Collaborate with stakeholders: Work with executive leadership and other departments to ensure that IT initiatives are well-coordinated and contribute to the overall business goals.
  
  

Networks

• Oversee network operations: Manage the architecture, deployment, and maintenance of enterprise-level networks (LAN, WAN, wireless, etc.) to ensure optimal performance and availability.
• Ensure cybersecurity: Implement security protocols, tools, and best practices to protect the network and digital infrastructure from threats, including intrusion detection systems, firewalls, and encryption technologies.
• Support disaster recovery & business continuity planning: Develop and maintain plans to ensure system resilience and data recovery in the event of a system outage or disaster.
  
  

Digital Infrastructure

• Manage cloud and on-premises infrastructure: Oversee the organization’s digital infrastructure, whether on-premises or cloud-based (e.g., servers, databases, storage systems), to ensure reliability and scalability.
• Optimize infrastructure performance: Continuously evaluate the performance of the digital infrastructure and make improvements to increase efficiency, reduce downtime, and lower operational costs.
• Vendor management: Work with third-party vendors and service providers to ensure that hardware, software, and support services meet the organization's requirements and budget.
  
  

End User Computing

• Oversee end-user support services: Ensure that employees receive timely and effective technical support for issues related to hardware, software, networks, and mobile devices.
• Manage IT helpdesk teams: Lead and develop a customer-focused helpdesk team, ensuring that incidents and service requests are resolved promptly.
• Enable technology for users: Implement tools, training, and policies that empower end-users with the right technology to enhance productivity, collaboration, and security.
• Support digital accessibility efforts across EBMUD.
  
  

Digital Transformation and Modernization

• Develop and oversee the technology digital transformation and modernization strategy across EBMUD.
• Foster and cultivate a culture of innovation, a culture of change, and a culture of continuous process improvement.
• Lead technology modernization and digitization efforts.
• Develop deep data infrastructure and analytics capabilities and promote data-informed culture.
• Develop and support business process improvement efforts, tools, and platforms through various uses of artificial intelligence.
  
  

Team Leadership and Development

• Lead and mentor IT teams: Provide leadership, coaching, and development opportunities for team members across network, infrastructure, end-user, and digital transformation teams.
• Foster a collaborative culture: Build a culture of innovation, collaboration, and continuous improvement within the IT department, ensuring that the team is engaged and working towards common goals.
• Support resource and capacity planning: Plan for resource allocation, including staffing, budgeting, and ensuring that teams have the tools and resources they need to succeed.
  
  

IT Strategic Plan

• Support the execution of EBMUD’s IT Strategic Plan.
• Oversee metrics and measurements related to milestones and progress of the IT Strategic Plan.
  
  

Administration

• Manage IT budgets: Oversee the budgeting process for IT projects, operations, and capital expenditures, ensuring that the department stays within budget while maximizing the value of IT investments.
• Optimize cost-efficiency: Continuously evaluate opportunities to reduce costs, whether through vendor negotiations, process improvements, or the adoption of new technologies like cloud services.
  
  

Support of Organizational Goals and Values

• Align with organizational goals: Ensure that IT services and solutions support the mission and strategic priorities of the organization, including environmental sustainability and operational efficiency. Provide leadership and management while modeling EBMUD leadership competencies and principles, such as the Leadership Practice Institute, and support organizational goals related to inclusive leadership and cultivate a great employee experience.
• Promote inclusion and belonging: Ensure that IT systems and solutions are inclusive, supporting the organization’s Diversity, Equity, and Inclusion goals by enabling accessible technology for all employees. Ensure that ISD and IT operations division promotes a culture, workplace, and teams that are inclusive and foster a sense of belonging.
  
  

Other Duties Include

• Collecting, compiling, and analyzing information and data in the preparation of reports, memoranda, presentations, and other documents.
• Collaborating with and learning from peer agencies.
• Assume management of another Information Services division when directed.
• Related duties, as assigned.
  
  

The ideal candidate will have demonstrated successful experiences relating to the following characteristics and values:

• Strategic Thinker – visionary, innovative
• Great Leadership and People Management – inspiring leader, emotionally intelligent, team builder
• Strong Technical Expertise – deep technical knowledge, cybersecurity mindset, hands-on experience
• Proven Enterprise IT Experience – evidence of successful enterprise IT project implementations
• Effective and Collaborative Problem Solver – analytical, calm under pressure, solutions-oriented
• Master Communication Skills – clear communicator, collaborative, persuasive
• Strong Business Acumen – results-oriented, financially-savvy
• Change Champion – adaptable, proactive, change-leader
• Customer-Focused – service-minded, responsive, proactive, customer-centric
• Strong Cultural Alignment – aligned with EBMUD values, inclusive leader, purpose-driven
• General knowledge and successful working experience related to policies, practices, and procedures, particularly as applied to the public sector
• Successful working experience and partnerships with unions or bargaining units
  
  

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

Requirements

Any combination of education and experience that has led to the acquisition of the knowledge, skills, and abilities as indicated above. Typical ways of acquiring these knowledge, skills, and abilities are: Completion of four years of college, resulting in graduation or its equivalent preferably with a major in information systems, computer science, or closely related and either:

• Two years of EBMUD experience equivalent to Information Services Supervisor; OR
• Five years of professional information technology experience which included at least two years of supervisory experience over staff and contract resources in one or more of the following IT functions as required by the position vacancy: business application development including systems analysis and computer programming; database administration; systems programming; network infrastructure installation, customization, and repair involving both data and voice communication systems.
  
  

Equivalent combinations of education and experience may be considered. To be considered under the “equivalent combination of education and experience” provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

The Selection Process

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as “see application” or “see resume” instead of addressing the questions directly, your application may not be considered.

Supplemental Information

Visit www.ebmud.com to submit your EBMUD application online by Friday, June 27, 2025. Only application materials submitted online during the filing period will be accepted. Application materials faxed, mailed or delivered to EBMUD will not be accepted. Applicants presenting the best combination of job-related qualifications will be reviewed for further consideration.

NOTE: The recruitment for this temporary position will not result in the establishment of a civil service list.

All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

This position is not eligible for benefits.

NOTE: EBMUD employees with Civil Service status retain all benefits.

01

Give an example of a digital transformation or modernization effort you led. How did you build buy-in across different stakeholder groups, address resistance to change, and define what long-term success looked like?

02

Tell us about a time when you had to make tradeoffs between maintaining existing infrastructure, supporting end users, and advancing innovation. What approach did you take, and what was the impact on your team or stakeholders?

03

Tell us about a specific initiative where you aligned your team’s work with customer service, inclusive leadership, and sustainability goals. What was your role, and how did you measure success?

04

Describe a situation where you had to navigate a complex conflict or complex challenging interpersonal dynamic within your team or with a stakeholder? How did you approach resolving it, and what was the outcome? What did you learn from that experience that shaped your leadership approach going forward?

• Required Question

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Utilities

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