Application Analyst I-Full Time- "Willow Analyst"

capefearvalley; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Cape Fear Valley Health System is seeking an Epic Willow Inpatient Application Analyst I in the EPIC department to support and enhance scheduling workflows for the health system. The role involves analyzing user needs, documenting requirements, and coordinating changes across clinical and IT teams.

The analyst will prepare workflow diagrams, create training materials, and assist with testing and implementation.

Qualifications

• Associate degree or higher in health profession or IT in healthcare.
• Epic Certification preferred.
• 3 years in system analysis of business applications.
• 1 year healthcare experience required.

Responsibilities

• Act as primary support contact for end-users of the Epic Willow system.
• Identify and document user requirements and workflows for scheduling and inpatient processes.
• Coordinate with clinical and IT teams to design, test, and implement changes.
• Prepare and maintain system documentation, reports, and training materials.
• Lead small projects and communicate status to stakeholders.
• Provide end-user training and support for Epic Willow Schedules as needed.

Skills

Communication

Analytical thinking

Documentation

Project coordination

End-user training

Education

Associate degree or higher in health or IT in healthcare

Epic Certification preferred

Tools

Epic Willow

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

EPIC

Job Family

Information Technology

Work Shift

Days (United States of America)

Summary

The Epic Willow Inpatient Application Analyst I formulates and defines system scope and objectives through research and fact-finding combined with an understanding of the applications used by the health system. Defines end-user requirements, procedures prior to the implementation of their application areas. Confers with other departments to analyze and document current operational procedures. Identify problems and learn specific input and output requirements such as forms of data input, how data are to be summarized, and formats for reports. Prepares workflow charts and diagrams to specify operations to be performed by equipment, computer programs, as well as operations to be performed by personnel in using the system. Recommend alternative procedures for improvement of workflow, either manual or automated. Understand the operational and functional areas in the organization and can communicate effectively with clinicians in these areas. Required to make formal presentations and submit written reports for review purposes. Plans and prepares non-technical reports, memoranda, and instructional manuals as documentation of program usage. May prepare time and cost estimates for completing projects. May direct and coordinate work of others to develop, test, install, and modify programs. Promotes a positive and professional image of the Information Services & Technology Department and of Cape Fear Valley Health System.

MAJOR JOB FUNCTIONS

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Acts as primary support contact for the application's end-users.
• Develops an operational need to set the direction of the organization's workflows. Workflow discovery includes site visits, validation sessions, and other integrated systems.
• Works closely with different divisional/functional heads within the organization to determine their information needs and problems.
• Identifies issues that arise in their application area as well as issues that impact other application teams and works collaboratively to resolve them.
• Guides workflow design, building and testing the system, an analyzing other technical issue associated with Epic software.
• Identifies and implements requested changes that are approved by the appropriate governance in the system.
• Leads small to medium projects requiring clinical systems involvement. Maintains regular communication with Epic representatives.
• Participates in team and department meetings.
• Prepares general system flowcharts for present and proposed systems that portray the movement of work through the organizational elements.
• Confers with management and advises them of the status and progress of studies being conducted.
• Maintains documentation of assigned projects and/or systems.
• Provides pertinent documents and any other related information to team members.
• Demonstrate the ability to comprehend, evaluate, and make decisions.
• Provide assistance and training to end-user staff for Epic Willow Schedules meetings as needed to ensure that goals are being met and issues are identified and resolved.

QUALIFICATIONS

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

EDUCATION AND FORMAL TRAINING

• Associate degree or higher in health profession field with current professional licensure or certification (pharmacist/pharmacy technician preferred). Associate degree in information technology in healthcare or work experience in lieu of formal education will be considered.
• Epic Certification preferred

Work Experience

• 3 year's work history demonstrating knowledge in system analysis of business applications or a related field involving organization and procedures analysis required
• 1 year healthcare experience required

Knowledge, Skills, and Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Excellent analysis and testing skills including data gathering, problem solving, and test plan creation and execution
• Experience using structured methodologies for the design, development, testing, implementation and maintenance of applications
• Ability to effectively manage multiple activities of varying complexity while under time constraints
• Familiarity with change control methods and experience setting priorities and communicating change impacts with diverse users
• Customer service focus and ability to manage expectations with the attitude of recommending solutions rather than presenting problems
• Exceptional problem solving, communication, documentation and presentation/ facilitation skills, with strong detail orientation, and above average interpersonal skills