Information Systems and Technology Analyst (20647696) at CalOpps San Francisco, CA

CalOpps; San Francisco (CA); On-site; USD 113,000 - 135,000; Full time

Job summary

CalOpps in San Francisco, CA seeks an Information Systems and Technology Analyst to support city-wide IT operations, security, and system administration. The role covers server and network infrastructure, software deployment, and end-user support with occasional after-hours work.

The ideal candidate brings strong communication, customer service, and collaboration skills, plus experience with cloud solutions and cybersecurity practices, to help maintain reliable IT services for city departments.

Qualifications

• Principles, practices, and techniques of municipal IT operations and information systems.
• Modern principles of installing, configuring, maintaining, troubleshooting, and monitoring IT infrastructure.
• Knowledge of Windows Server, Exchange, and Office 365.
• Virtual and physical network/server infrastructure expertise.
• Familiarity with VMware and Hyper-V virtualization.
• Information security and cybersecurity practices and tools.
• Vendor management and IT project lifecycle knowledge.
• Various IT platforms and software including SQL and reporting tools.

Responsibilities

• Install, configure, maintain, troubleshoot, and monitor city network and server infrastructure; plan upgrades.
• Administer automated deployment of software and updates over the network.
• Monitor security controls; configure firewall rules; address vulnerabilities.
• Monitor disaster recovery and backup processes; verify data recoverability.
• Manage City-wide telecommunications systems and user accounts; support end users.
• Lead IT projects with stakeholders; coordinate with IT Manager and vendors.
• Document system maintenance and outages; track changes and updates.
• Respond to user inquiries; escalate issues to vendors as needed.

Skills

Customer service

Teamwork

Communication

Active listener

Tools

Microsoft Windows Server

Microsoft Exchange Server

Office 365

VMware

Hyper-V

SQL Database

SQL Server

Job description

Information Systems and Technology Analyst (20647696) job at CalOpps. San Francisco, CA. Location 170 Santa Maria Ave Pacifica, 94044

Information Systems & Technology (IT) Analyst | FY 2025-26: $112,836.00 - $134,520.00 Information Systems & Technology (IT) Analyst | FY 2026-27: $116,220.00 - $138,552.00 Information Systems & Technology (IT) Analyst | FY 2027-28: $119,712.00 - $142,716.00

This is a full-time, 40 hours per week position working 8:00 AM to 5:00 PM on Mondays, Tuesdays, Thursdays; 8:00 AM to 7:30 PM on Wednesdays; and 8:00 AM to 1:30 PM on Fridays; with occasional evening and weekend hours.

THE DEPARTMENT

The Information Systems and Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Fire, Planning, Public Works, Parks, Beaches, and Recreation departments.

DEFINITION

Under general supervision, perform a variety of routine and complex duties in support of City-wide information systems, security, and technology operations. Perform systems administration, troubleshoot problems, and ensure data integrity; trains and assists end users in using new applications and systems.

DISTINGUISHING CHARACTERISTICS

This is a professional level position that requires significant administrative, analytical, and technical skills. This position serves as a technical leader, providing complex analytical support.

SUPERVISION RECEIVED/ EXERCISED

Receive general supervision from higher-level management. May provide direction to support staff and oversee part-time staff and/or volunteers.

ESSENTIAL FUNCTIONS – INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assist in infrastructure changes and upgrades to limit interrupted services.
• Administer automated deployment of software and updates over the network.
• Monitor and maintain security control of City network and server infrastructure; configure and monitor security features and firewall rules; verify and ensure proper user accessibility; identify and address vulnerabilities; research, recommend, and apply security updates as needed.
• Monitor disaster recovery and backup processes and schedules; verify that backups are successful and data can be recovered.
• Ensure database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
• Install, configure, maintain, troubleshoot, and monitor City-wide telecommunications systems including voice and data communications infrastructure and equipment; set up and maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system-wide outages.
• Work on systems and infrastructure conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager and IT staff, end users, and vendors.
• Maintain information on scheduled systems maintenance, including upgrades and outages.
• Respond to and resolve users’ inquiries and complaints and elevate problems or issues to vendor representatives as needed.
• Stay abreast of new trends and innovations in technology related to systems, network, server, and telecommunications; research, recommend, and evaluate vendor solutions and technologies; implement improvements upon approval.
• Perform related duties and responsibilities as required and other duties as assigned.
• Serve as a Disaster Service Worker, as required.

Please refer to the attached job description for additional information.

Ideal Candidate

The ideal candidate would bring the following desired skills and experience:

• Customer Service oriented, effective team player, highly communicative and cooperative, active listener, innovative researcher.
• Experience in cloud computing/cloud solutions: Azure, AWS, GCP, etc.
• Familiar with compliance/cybersecurity frameworks; NIST, HIPAA, CSA, etc.
• Strong project management skills.
• Knowledge of government procurement and vendor relations.

QUALIFICATIONS

• Principles, practices, and techniques of public administration, including the operations and functions of municipal government.
• Modern principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure.
• Detailed knowledge of Microsoft Windows Server operating systems, Microsoft Exchange Server, and Microsoft Office 365.
• Physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices.
• Knowledge of VMware and Hyper-V virtualization software.
• Principles and practices of information security, including cybersecurity protocols and applications
• Principles and practices of project cycles and vendor relationship management.
• Various information technology platforms, operating systems, and software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• I-cloud computing/cloud solutions
• Principles of relational database management and systems integration.
• Principles and